Berkay Gurcu
Ottawa,ON
Summary
Adaptive marketing student who is eager to learn every aspect of marketing. I have worked at various jobs as a part of a team so I have acquired the necessary people skills which is essential in any field.
Overview
1
1
year of professional experience
Work History
Customer Representative
Modanisa
Istanbul, Turkey
04.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contacted several customers from all around the world, especially from Canada and USA.
- Spent the last month at the job working at the back office section which was focused on resolving reported customer issues and claims such as missing/defected items or a late delivery.
Cook's Assistant
Fish Creek Grill
Fish Creek, Wisconsin, USA
06.2017 - 09.2017
Participated in Work and Travel program and worked in kitchen at a Mexican family restaurant in Wisconsin, USA.
Lifeguard/Pool Operator
High Sierra Pools
Alexandria, Virginia, USA
06.2016 - 09.2016
Participated in Work and Travel program and worked as a lifeguard in Alexandria, WI, USA.
Customer Representative
Turkish Football Federation
Istanbul, Turkey
04.2016 - 06.2016
Education
Ontario College Graduate Certificate - Marketing Management
Algonquin College
Ottawa, ONBachelor of Science - English Language And Literature
Istanbul Kultur University
Istanbul, Turkey08.2020
Bachelor of Science - English Language And Literature
The University of Trier
Trier, Germany07.2019
Skills
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Creative Problem Solving
- Verbal and Written Communication
- Responding to Difficult Customers
- Computer Proficiency (Microsoft Office, Next4biz CRM tool)
- Advanced English and Turkish
- CPR and First-aid knowledge
Timeline
Customer Representative
Modanisa
04.2021 - 12.2021
Cook's Assistant
Fish Creek Grill
06.2017 - 09.2017
Lifeguard/Pool Operator
High Sierra Pools
06.2016 - 09.2016
Customer Representative
Turkish Football Federation
04.2016 - 06.2016
Ontario College Graduate Certificate - Marketing Management
Algonquin College
Bachelor of Science - English Language And Literature
Istanbul Kultur University
Bachelor of Science - English Language And Literature
The University of Trier
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