Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gurleen Kaur

Vaudreuil-Dorion,Quebec

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with multitasking and time management abilities. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

3
3
years of professional experience

Work History

Laboratory Technician

BUREAU VERITAS
12.2023 - 02.2024
  • Performed quality control tests to ensure accuracy of results.
  • Kept laboratory space and equipment in clean and safe condition.
  • Followed safety protocols and procedures to maintain a safe working environment.
  • Prepared standard solutions and reagents for use in the laboratory.
  • Maintained detailed records of experiments and results according to established guidelines.
  • Coordinated screening and chemical analysis tests, gathering paperwork and appropriate supplies.
  • Conducted routine and non-routine analysis of in-process materials, raw materials and environmental samples.

Customer Care Executive

TTEC
08.2023 - 10.2023
  • Performed outbound calls to follow up on orders or provide additional information about products and services.
  • Handled escalated customer complaints efficiently, minimizing the risk of further dissatisfaction or negative publicity.
  • Identified customer needs and provided tailored solutions to meet their expectations.
  • Developed strong relationships with customers, providing personalized service and support.
  • Answered customer inquiries promptly and professionally, demonstrating a commitment to excellent customer service.

Client Service Representative

CIBC
04.2023 - 07.2023
  • Developed in-depth knowledge of company products and services to better assist clients.
  • Responded to complaints and resolved issues while providing high-quality customer service.
  • Cultivated strong relationships with customers through courteous and helpful communication.
  • Assisted prospective clients with enrollment process for products or services.
  • Scheduled client meetings or responded to calls to address questions.
  • Processed payments accurately, including cash handling, credit card processing and check deposits.

Customer Representative

IO Solutions
08.2022 - 01.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Documented customer correspondence in CRM to track requests, problems and solutions
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Fielded customer complaints and queries, fast-tracking for problem resolution
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Educated customers on special pricing opportunities and company offerings.

Laboratory Assistant

Polo Labs
03.2021 - 12.2021
  • Obtained samples for testing following standard protocols
  • Monitored lab supplies and proactively replenished for convenience and availability
  • Implemented lab procedures to prevent errors and protect staff
  • Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality
  • Consulted with technicians and researchers to analyze atypical results
  • Used time management and adaptability skills to prioritize and run multiple tests
  • Collected and organized data to perform data analysis and prepare technical reports
  • Prepared lab for daily operations by stocking materials and equipment
  • Disposed of laboratory materials and samples using well established guidelines and instructions
  • Collected, labeled and stored lab samples according to laboratory specifications.

Education

Bachelor's of Science (Major in Biology) -

Concordia University
Montreal, QC
09.2025

Skills

  • Great communication, professionalism, and organizational skills
  • Management of office schedules, appointments, paperwork, and mail handling
  • Administrative Operations
  • Data Management
  • Administrative Support
  • Computer Proficiency (Microsoft 365 suite)
  • Sample Preparation
  • Documentation and Recordkeeping
  • Highly Organized
  • Active listener
  • Sample Logging
  • Chemical Reagent Preparation

Languages

English
Native or Bilingual
French
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Laboratory Technician

BUREAU VERITAS
12.2023 - 02.2024

Customer Care Executive

TTEC
08.2023 - 10.2023

Client Service Representative

CIBC
04.2023 - 07.2023

Customer Representative

IO Solutions
08.2022 - 01.2023

Laboratory Assistant

Polo Labs
03.2021 - 12.2021

Bachelor's of Science (Major in Biology) -

Concordia University

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