Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Harshil Patel

etobicoke,ON

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Deli Clerk

Real Canadian Superstore
08.2024 - Current
  • Weighing and portioning food items, maintaining high standards of hygiene, greeting customers and taking orders.
  • Provide excellent customer service, makes product recommendations, and answer questions.
  • Learn about new deli items and menu options quickly.
  • Operates all deli equipment according to safety guidelines.
  • Clean and sanitizes deli equipment and food surfaces, including meat slicers, deli display cases, and utensils.
  • Respect corporate policy and federal, state, and municipal food safety and sanitary regulations.
  • Prices products and completes transactions using point-of-sale devices, handheld printers, and portion scales.
  • Ensures that the deli display cabinets are well-stocked with fresh food and that daily deliveries are unloaded.

Work Integrated Learning Program

Lambton College
09.2024 - 12.2024
  • Leadership Development: Performed rotating leadership duties, directing team activities and guaranteeing weekly targets are completed on schedule.
  • Project Execution: Applied academic knowledge to accomplish practical business outcomes while taking part in the development and execution of intricate projects.
  • Teamwork and Conflict Resolution: Promoted a positive team atmosphere, improving cooperation and successfully settling disputes.
  • Cultural Integration: To foster team dynamics and personal development, actively engaged in cultural learning events.
  • Communication Mastery: Created and put into practice communication plans to keep team members' project alignment constant and transparent.

Customer Service Representative / Cashier

Gateway Newsstand
05.2023 - 08.2024
  • Develop a deep understanding of the company's products or services to effectively address customer questions, troubleshoot problems, and provide correct information.
  • Identify customer concerns or complaints and work diligently to find suitable solutions, using company resources and policies while ensuring customer satisfaction.
  • Communicate clearly and effectively with customers to ensure they understand solutions, policies, and procedures, while supporting a courteous and empathetic demeanour.
  • Manage multiple customer inquiries simultaneously, prioritizing urgent matters and managing time efficiently to provide prompt resolutions.
  • Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs.
  • Maintain and stocking product displays and shelves that meet company standards.
  • Ensure accurate product scanning and identify inventory needs and assist with ordering.
  • Setup company-directed promotions and programs.
  • Keep areas neat and ensure health and safety standards.

Document Control Specialist

Krish Art
01.2022 - 03.2023
  • Maintained version control for all documents, ensuring that only the most recent updates were in circulation at any given time.
  • Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
  • Maintained document control system and updated work instructions, procedures and associated databases.
  • Facilitated timely project completion by managing the distribution of essential documentation to project team members.

Education

Ontario College Graduate Certificate - Buisness Management

Lambton College
Toronto, ON
04-2025

Bachelors - business administration

Sardar Patel University
12.2021

Skills

  • Data analysis
  • Supply chain management
  • Inventory optimization
  • Demand forecasting and planning
  • Microsoft Office
  • Account management
  • Teamwork
  • Problem-solving
  • Good Communication Skills
  • Leadership
  • Inventory rotation
  • Data entry
  • Product knowledge
  • Performance improvement
  • Inventory checks
  • Inventory control
  • Product presentation
  • Upselling

Certification

  • Certificate in Entrepreneurship development, 2019
  • Certificate in Advance diploma in computer application, 2021
  • Certificate in First aid and CPR Training, 2023
  • Certificate in Inbound sales (HubSpot), 2024

Timeline

Work Integrated Learning Program

Lambton College
09.2024 - 12.2024

Deli Clerk

Real Canadian Superstore
08.2024 - Current

Customer Service Representative / Cashier

Gateway Newsstand
05.2023 - 08.2024

Document Control Specialist

Krish Art
01.2022 - 03.2023

Ontario College Graduate Certificate - Buisness Management

Lambton College

Bachelors - business administration

Sardar Patel University

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