Victor Carranza
Garden Grove,CA
Summary
Driven Systems Administrator with 3 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Internship, System Administrator Intern
OKSI
03.2024 - Current
- Assisted System Administrator team in maintaining and administering company's IT infrastructure, with focus on Linux-based systems
- Supported installation, configuration, and maintenance of Linux servers and workstations, ensuring optimal performance and security
- Built and configured custom PC systems for internal use, including hardware assembly, operating system installation, and driver configuration
- Gained experience with Fortinet switches by assisting in their installation, configuration, and management for network connectivity and security
- Participated in Azure cloud services deployment and management, including virtual machine provisioning, storage configuration, and network setup
- Monitored system performance and conducted routine checks to ensure optimal operation and security of both on-premises and cloud-based infrastructure
- Assisted in troubleshooting and resolving technical issues, both independently and as part of a team, to minimize downtime and ensure business continuity
- Documented system configurations, procedures, and troubleshooting steps to facilitate knowledge sharing and future reference
- Contributed to IT projects and initiatives aimed at improving system efficiency, reliability, and scalability
- Collaborated with cross-functional teams to support IT initiatives and meet organizational objectives.
- Enhanced system performance by optimizing server configurations and implementing efficient monitoring tools.
- Reduced downtime by proactively troubleshooting hardware and software issues in timely manner.
Tier 1 Support Technician
Mountain Home Air Force Base
11.2022 - 02.2024
- Provided initial point of contact for end-users, addressing inquiries and resolving basic hardware and software issues in timely manner
- Assisted users in navigating IT systems, resetting passwords, and resolving login issues
- Experienced with Active Directory for user account management and access control up to 4k users.
- Familiarity with Call Manager for VoIP system support and management
- Proficient in configuring and troubleshooting Juniper and Cisco switches for network connectivity for large Enterprise Environment
- Experienced with ISE (Identity Services Engine) for network access control and security policy enforcement
- Knowledgeable in Mobile Device Management (MDM) solutions such as Apple Business Manager and BUEM for managing mobile devices and applications
- Conducted re-imaging of computers to restore operating systems and software configurations
- Managed access to SIPR and NIPR networks for secure communication
- Utilized Remedy Ticketing system to log and track support requests, ensuring accurate and efficient ticket management.
- Enhanced customer satisfaction by resolving technical issues in timely and efficient manner.
- Streamlined help desk processes for increased productivity and improved response times.
- Improved customer satisfaction by providing timely and efficient technical support for software and hardware issues.
- Streamlined troubleshooting processes for faster resolution times, enhancing overall client experience.
Network Operations
Prince Sultan Air Force Base
04.2022 - 10.2022
- Configured and maintained network infrastructure, including routers, switches, and firewalls
- Implemented and managed DHCP services to ensure efficient IP address allocation
- Monitored Network Performance, troubleshooted connectivity issues, and implemented necessary solutions
- Installed and updated network equipment, including Cisco routers, Cisco Switches and Meraki WIFI
- Collaborated with IT security personnel to configure, manage and deploy encryption devices (TACLANES)
- Participated in the planning and execution of network upgrades and expansions
- Provided technical support for LANs, WAN, and other network-related technologies
- Worked with NIPR and SIPR networks to maintain secure and efficient communication channels
- Collaborated with cross-functional teams to design and implement network solutions aligned with organization goals
- Provided network operations support when monitoring issues occurred unexpectedly.
- Established and maintained network operations capability.
Tier 2 Support Technician
Mountain Home Air Force Base
12.2020 - 04.2022
- Provided advanced technical support and troubleshooting assistance to end-users, addressing complex hardware and software issues escalated from Tier 1 support
- Diagnosed and resolved technical issues related to desktops, laptops, printers, peripherals, and software applications, ensuring minimal disruption to business operations
- Collaborated with Tier 1 support team members to identify trends and recurring issues, providing guidance and training to improve first-level resolution rates
- Configured and maintained network infrastructure, including routers, switches (both Juniper and Cisco), firewalls, and wireless access points, to ensure optimal performance and security
- Experienced with ISE (Identity Services Engine) for network access control and security policy enforcement
- Familiarity with Call Manager for VoIP system support and management
- Conducted root cause analysis for critical incidents, identifying underlying problems and implementing preventive measures to mitigate future occurrences
- Documented troubleshooting steps, resolutions, and best practices in knowledge base articles and standard operating procedures (SOPs) to facilitate knowledge sharing and enhance team efficiency
- Participated in on-call rotations and after-hours support to address urgent technical issues and maintain service continuity
- Communicated technical information and solutions effectively to non-technical end-users, ensuring positive customer experience and high satisfaction levels.
- Enhanced customer satisfaction by promptly addressing and resolving complex technical issues.
- Streamlined troubleshooting process for quicker resolution and improved customer experience.
Education
Bachelor of Science - Network Engineering And Security
Westerns Governors University
Salt Lake, Utah2025
Associate of Science - Information Technology
Community College of The Air Force
Montgomery, AL11.2022
No Degree - Automotive Technology
Universal Technical Institute
Rancho Cucamonga, California07.2011
Skills
- Experience with DOD – NIPR/SIPR Networks
- Experience with DOD – Deployed Communication
- Technical Proficiency Communication and Collaboration
- Standard Operating Procedures
- Problem Resolution
- Mechanically inclined
- Load Balancing
- Configuration Management
- Virtualization Technologies
- Network Troubleshooting
- Network configuration
- System Monitoring Tools
- Web Server Administration
Certification
- Security+, CompTIA - Dec 2020 - Dec 2026
- Network+, CompTIA - Jun 2024 - Jun 2026
- A+, CompTIA - Mar 2023 - Dec 2026
- Linu Essentials, Linux Profession Institute
Languages
Languages
Spanish
Native or Bilingual
Timeline
Internship, System Administrator Intern
OKSI
03.2024 - Current
Tier 1 Support Technician
Mountain Home Air Force Base
11.2022 - 02.2024
Network Operations
Prince Sultan Air Force Base
04.2022 - 10.2022
Tier 2 Support Technician
Mountain Home Air Force Base
12.2020 - 04.2022
Bachelor of Science - Network Engineering And Security
Westerns Governors University
Associate of Science - Information Technology
Community College of The Air Force
No Degree - Automotive Technology
Universal Technical Institute