Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Languages
Timeline
Generic

Sean Webster

Nanaimo

Summary

Enthusiastic and dedicated professional looking to bring my unique experiences from an 11-month global travel journey and extensive retail management background to a small retail cannabis store. Eager to share my passion for cannabis culture and exceptional customer service while contributing to a welcoming and knowledgeable environment.

Accomplished retail leader with over 15 years of experience in managing operations, driving revenue growth, and delivering exceptional customer experiences. Skilled in team development, inventory control, strategic planning, and loss prevention. Proven ability to optimize store performance through effective merchandising, customer engagement, and compliance management. Ready to leverage a strong leadership background to create a thriving retail cannabis store environment that prioritizes customer satisfaction and operational efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Co-Manager / New Store Manager

Walmart
11.2017 - 10.2023
  • Directed store operations and spearheaded initiatives to enhance merchandising and sales, effectively boosting product visibility and customer engagement in a competitive retail environment
  • Conducted P&L analysis to support profitability and strategic growth, adapting financial insights to optimize resource allocation
  • Recruited, trained, and developed team members, fostering a knowledgeable and customer-focused staff that elevated the customer experience
  • Monitored customer feedback and satisfaction, implementing service improvement plans to foster customer loyalty and long-term relationships
  • Managed inventory control, ensuring optimal stock levels and aligning product rotation with customer demand
  • Designed efficient staff schedules, optimizing service levels during peak hours to enhance customer interactions and satisfaction
  • Developed and executed loss prevention strategies, minimizing shrinkage and protecting inventory
  • Aligned health and safety standards with operational protocols, ensuring a compliant and secure environment for customers and employees.

General Manager

Best Buy & Future Shop
06.2012 - 10.2017
  • Led store operations and drove revenue growth, implementing business strategies that enhanced profitability and customer experience
  • Cultivated a high-performance team culture through recruitment, training, and continuous development, empowering staff to exceed sales and service goals
  • Engaged with the community and utilized customer feedback to create a welcoming environment that prioritized long-term satisfaction
  • Managed visual merchandising and store presentation, ensuring an inviting atmosphere that aligned with brand standards and enhanced product visibility
  • Developed and executed shrink prevention strategies, adapting these practices to protect inventory and minimize losses
  • Conducted local market analysis to identify business opportunities and adapt strategies for growth and competitive advantage.

Operations & Sales Manager

Future Shop
05.2006 - 06.2012
  • Directed all operational aspects of the store, including front-end operations, customer service, merchandising, inventory, and service-related areas to ensure seamless day-to-day operations
  • Drove sales and profitability within assigned departments, meeting and exceeding budgeted targets through effective sales strategies and team coaching
  • Recruited, trained, and developed associates, fostering a high-energy, customer-focused team that delivered strong sales results and excellent service
  • Implemented inventory management practices, ensuring product availability and maintaining inventory accuracy to meet customer demand
  • Conducted performance evaluations and developed individualized training plans to optimize associate productivity and growth
  • Collaborated with Store and District Managers to execute company programs, ensure compliance with operational standards, and achieve business goals
  • Built strong customer relationships by leveraging sales and service programs to create a positive and engaging shopping experience.

Education

Online Graduate -

Harvard Online Graduate For Retail
Online

Skills

  • Customer Service Excellence
  • Sales & Revenue Growth
  • Team Leadership & Development
  • Inventory Management & Shrink Control
  • Community Engagement & Outreach
  • Visual Merchandising & Store Presentation
  • Health & Safety Compliance
  • Strategic Planning & Market Analysis

Certification

  • WAVE & Pallet Stacker Certification
  • Forklift Certification
  • WHMIS (Workplace Hazardous Materials Information System)
  • Food Safe Canada Certification
  • Retail Leadership Programs - Future Shop & Best Buy
  • Best Buy University Graduate
  • Walton Institute Graduate
  • Online Harvard Retail Graduate
  • “Fresh” Graduate - Walmart Produce and Foods Institute

Awards

  • Multiple Best in District Banners - Future Shop & Best Buy
  • COE Prestige/Elite Sales Awards (2004, 2005, 2008, 2009)
  • Best in the West Customer Service Awards - Future Shop & Best Buy

References

Available upon request

Languages

English
Full Professional

Timeline

Co-Manager / New Store Manager

Walmart
11.2017 - 10.2023

General Manager

Best Buy & Future Shop
06.2012 - 10.2017

Operations & Sales Manager

Future Shop
05.2006 - 06.2012

Online Graduate -

Harvard Online Graduate For Retail

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Sean Webster