Olufemi OLUSANYA
Toronto,ON
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at BEHIND THE WHEEL LOGISTICS. Skilled in problem resolution and critical thinking, adept at streamlining processes to reduce wait times by over 30%. Excels in computer proficiency and active listening, ensuring high-quality customer relations and efficient problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BEHIND THE WHEEL LOGISTICS
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
SERVELET COMPUTER TECH
09.2010 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Data Science
CISCO NETWORK ACADEMY
USA01.2024
Bachelor of Science - Statistics
OLABISI ONABANJO UNIVERSITY
NIGERIA09.2007
Associate of Science - DATA PROCESSING
OLABISI ONABANJO UNIVERSITY
NIGERIA01.2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Customer Relations
Languages
English
Full Professional
Certification
- Sales Manager Certificate
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
- Certified customer service professional
Timeline
Customer Service Representative
BEHIND THE WHEEL LOGISTICS
01.2024 - Current
Customer Service Representative
SERVELET COMPUTER TECH
09.2010 - 12.2023
Associate of Science - Data Science
CISCO NETWORK ACADEMY
Bachelor of Science - Statistics
OLABISI ONABANJO UNIVERSITY
Associate of Science - DATA PROCESSING
OLABISI ONABANJO UNIVERSITY
- Sales Manager Certificate
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
- Certified customer service professional
Similar Profiles
Ever LozanoEver Lozano
Coordinating Manager at Wheel Trans LogisticsCoordinating Manager at Wheel Trans Logistics
Stephen HamiltonStephen Hamilton
Business Owner/Operator at Ezekiel Wheel Restoration (EZ Wheel Repair )Business Owner/Operator at Ezekiel Wheel Restoration (EZ Wheel Repair )
TERRY WAITSTERRY WAITS
Sales Associate at Wheel-1/The Wheel GroupSales Associate at Wheel-1/The Wheel Group