Insurance Specialist
Ludhiana , Punjab , India
10.2017 - 11.2019
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.