Warren Savio Rozario
Stouffville,ONTARIO
Summary
PROFESISONAL SUMMARY Diligent IT Project manager offering a proven record of success leading all phases of diverse technology projects. Business strategist: Planned and managed Million-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom–line gains. Excellent communicator: Leveraged technical, business, and financial acumen to communicate effectively with clients, executives, and their respective teams. Expert in agile and waterfall projects management methodologies. Known for ability to produce high- quality deliverables that meet or exceed timeline and budgetary targets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Project Manager/Scrum Master
Royal Bank Of Canada, RBC
01.2016 - Current
- Promoted to Project Manager/Scrum Master within year for determining optimal direction for Line of Business on strategic level
- Description Objective: Created new feed coming from Aviva into RBC to load data in RBC staging tables and then take data into target tables on IDM (Insurance Data Mart)
- Project Background: Royal bank of Canada had loaned HAT (Home and Auto) business to Aviva but in background all compensation and marketing was held back at RBC
- Role: Project Manager Outcome: Project was delayed by two months and exceeded budget by 9%
- Responsibility: Lead the project & participated in all 5 parts
- Identified stakeholders, collected, analyzed, and documented requirements.
- Prepared Project Plan (included Scope Schedule, Budget, Quality, Risk, Communication etc.). Identified the risks, assumptions & constraints
- Our team (comprising of software professionals, quality experts, regulators etc.) was responsible to execute project within time and budget adhering to quality standards
- My role was to lead team to develop new feed and develop automated test cases using automated tools and ensure feed is defect free
- I was responsible to hold regular meetings of team and liaised with stakeholders to make modifications and changes in design to ensure success. We took care of all vulnerabilities during project
- IM&C the project throughout and sent progress reports to stakeholders on a regular basis
- During closing archived the LL & submitted the final report to management.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
- Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
Project Lead/ BSA
Royal Bank of Canada
01.2015 - Current
- Moved to IT side in RBC due to interest in change management
- Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Objective: To implement data retention process as per Enterprise Retention Schedule and
- Enterprise Data Policy regulations using Ingenium source system (604)
- Role: Project Manager Outcome: Project was delayed by 1 month and exceeded budget by 5%.
- Responsibility: I lead the project &participated in all 5 PGs
- Our team (comprising of IT professionals, quality analysts, regulators etc.) was responsible to identify stakeholders, collect, analyze, and document requirements
- I along with my team developed Project Plan (that included Scope, Schedule, Budget, Quality
- Risk, Communication etc.)
- My team was responsible to ensure that Insurance Data Mart (IDM) will purge insurance data from source system604 corresponding to impacted tables on list of policies and clients shared by Ingenium, assuming that list is final and validated by source (Ingenium)
- By doing this, RBC will ensure that it adheres to regulated retention schedule, including properly deleting old and inactive data which is no longer required
- Process thoroughly tested before implementation
- I was responsible to hold regular meetings of team and liaised with stakeholders to make modifications and changes to ensure success
- Throughout project we ensured that we met all regulatory requirements
- IM&C the project throughout and sent progress reports to stakeholders on a regular basis
- During closing archived the LL &submitted the final report to management
Mortgage Closing Officer/Compliance Officer
Royal Bank Of Canada, RBC
01.2007 - Current
- Promoted to Mortgage closing officer within year
- Evaluated mortgage loan applications and review/verify client information
- Determine risk factors associated with client files and ensure that all bank guidelines are adhered to
- Prepared statements and authenticate documents
- Monitored all stages of funding processes
- Acted as point of contact for clients, sales force, and other internal stakeholders
- Analyzed and investigated risk factors associated to Mortgage file and provided information to CMHC underwriters and Risk Management team to ensure pre-established credit policy and procedures are met for loan advancement and risks are rectified
- Managed, compiled, and organized application information for mortgage loans in accordance with policy to create and complete package for credit evaluation
- Assisted project team with re-launch of legal forms for lawyers; extracted relevant information from legal documents which included version number, document type, and compared changes
- Served as subject matter expert (SME) related to departmental enquiries and ensure that superior analytical, investigative and research methods are applied to mitigate company risk and safeguard RBC reputation.
- Enhanced customer satisfaction by consistently meeting or exceeding deadlines for loan closings.
- Reduced errors in closing documents by diligently reviewing and validating all required information.
- Maintained strict confidentiality when handling sensitive client information and financial records throughout entire closing process.
- Managed final steps of closing process to mitigate risk and errors, achieving 30 timely and efficient closings.
Account Service Agent
Royal Bank Of Canada, RBC
01.2005 - Current
- Analyzed confidential client information/ data through various banking internal systems (Casper
- Entrust, Image, OLMS, and Sales Platform)
- Prepared discharge and information statements
- Verified legal documents for lawyers, financial institutions, and branches
- Served as Social Committee member (2006) and RBC Performance Committee member (2007).
- Enhanced client experience by regularly monitoring account performance and recommending tailored solutions.
- Provided exceptional customer support, resolving issues promptly to maintain client satisfaction levels.
- Utilized CRM systems effectively to manage client information and track account activity for optimal results.
- Managed diverse portfolio of accounts, ensuring timely and accurate billing and collections activities.
- Played an integral role in supporting team members, sharing best practices and contributing to overall department success.
- Developed strong relationships with clients, fostering long-term account retention and loyalty.
Education
PMP Certified - Project Management
PMI
PMI01.2024
Scrum Master Certification - Scrum Master
Scrum Alliance
Toronto, ON2017
Business Analysis - Business Analysis
Ryerson University
Toronto, ON06.2011
Bachelor of Commerce - Accounting
St Xavier’s College University of Bombay
Mumbai, India09.1992
Skills
- Scrum Framework
- Project Scheduling
- Requirements Analysis
- Root Cause Analysis
- Risk Management
- Client Relations
- Stakeholder Management
- Business Analysis
- Information Security
- Project Management
- Software Development Life Cycle
- Cross-functional Team Leadership
- Budget Management
- Agile Methodologies
Certification
Agile Methodologies – Scrum Skills – Service Delivery – Data Analysis – Information Security –
Digital/Mobile – Scrum – Agile Project Manager – Data Migration – ETL process – Data Lake – Wealth
Insurance – Information Security – Investigation – Risk Assessment – CRM – Cross-functional
Coordination - ATDD – CI/CD (Continuous Integration & Continuous Delivery) - Data Warehouse –
DevOps – Rally – Slack – Jira – Planview – Project Management Software – Decision-Making – Data
Analytics – Business Intelligence Tools – Strategic Thinking – Stakeholder Management – Coordinating
Meetings – Test Automation – Business Process Improvement – Data Engineering – Troubleshooting –
Infrastructure – Time Management – Data Management – Problem Solving – Leadership – Product
Development – Data Governance – Conflict Resolution – Communication – Documentation – Software
Development – Project Delivery – Analytics – Customer Experience – Change Management
Interests
HOBBIES
, Playing chess, solving puzzle games, drawing, sketching, and painting.
Languages
Languages
English
Full Professional
Arabic
Limited Working
Hindi
Full Professional
Gujarati
Limited Working
Marathi
Limited Working
Punjabi
Limited Working
Timeline
IT Project Manager/Scrum Master
Royal Bank Of Canada, RBC
01.2016 - Current
Project Lead/ BSA
Royal Bank of Canada
01.2015 - Current
Mortgage Closing Officer/Compliance Officer
Royal Bank Of Canada, RBC
01.2007 - Current
Account Service Agent
Royal Bank Of Canada, RBC
01.2005 - Current
PMP Certified - Project Management
PMI
Scrum Master Certification - Scrum Master
Scrum Alliance
Business Analysis - Business Analysis
Ryerson University
Bachelor of Commerce - Accounting
St Xavier’s College University of Bombay
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