Maxwell Moreno
Hemet
Summary
Proactive and customer-focused, I excelled at Soboba Casino Resort by enhancing safety and guest satisfaction. Leveraging skills in ID verification and incident reporting, I contributed to a secure environment. My ability to provide exceptional service, coupled with a keen understanding of security protocols, consistently met employer expectations and improved operational efficiency.
Overview
9
9
years of professional experience
Work History
Security Screener
Soboba Casino Resort
12.2021 - 08.2023
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
Deli Clerk
Stater Bros
05.2016 - 12.2021
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Greeted customers at counter to fulfill requests and answer questions.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Construction Worker
Moreno General Services
06.2014 - 01.2016
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Assisted in digging, trenching and backfilling trenches and foundations.
Education
High School Diploma -
Tahquitz High School
Hemet, CA06-2014
Skills
- Security Protocols
- ID Verification
- Radio communication
- Customer service and assistance
- Security Guard License
- Incident Reporting
- Report Writing
- General security
Timeline
Security Screener
Soboba Casino Resort
12.2021 - 08.2023
Deli Clerk
Stater Bros
05.2016 - 12.2021
Construction Worker
Moreno General Services
06.2014 - 01.2016
High School Diploma -
Tahquitz High School
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