Meriam Lamiri
Toronto,ON
Summary
Experienced Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while optimizing processes. Exceptional knowledge of quality management tools and great ability to handle multiple projects with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Data Quality Assurance Supervisor
GS1 Canada
01.2022 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
- Collaborated with cross-functional teams to identify root causes of incidents, leading to targeted improvements in system stability.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Championed a culture of quality awareness, fostering employee engagement in maintaining high standards across all operations.
Data Quality Assurance Advisor
GS1 Canada
04.2021 - 01.2022
- Reduced incident resolution time with efficient coordination of cross-functional teams and timely communication.
- Increased customer satisfaction ratings by effectively addressing and resolving critical incidents in a timely manner.
- Improved service quality, consistently meeting Service Level Agreements through diligent monitoring of incident queues.
- Trained new team members on incident management procedures, ensuring consistent application of best practices across the organization.
- Developed comprehensive incident reports for stakeholders, providing valuable insights into root causes and recommended corrective actions.
- Collaborated with IT teams to implement solutions that minimized system downtime and improved overall network stability.
- Implemented continuous improvement initiatives, refining incident management processes to drive efficiency gains.
- Established strong relationships with internal and external partners, fostering collaboration during major incidents resolution efforts.
- Optimized resource allocation during incidents by continually assessing priorities and adjusting as needed based on evolving situations.
Bilingual Data Quality Coordinator
GS1 Canada
09.2019 - 04.2021
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Maintained policies, procedures, work instructions and projects for quality and continuous improvement agendas.
- Reduced non-conformances with thorough root cause analysis and effective corrective actions.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Trained team members on quality assurance best practices, enhancing their understanding of the importance of maintaining high-quality standards.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Took part efficiently in Incident Management, resolving issues promptly while minimizing negative impact on business operations.
- Assisted with quality control audits.
Research and Development Engineering Consultant
Leyton
02.2019 - 06.2019
- Succeeded in bringing exclusively a cutting-edge multinational opportunity to Leyton.
- Took part in generating cost-saving opportunities for business in relation to their R&D projects.
- Conducted comprehensive research on industry trends and emerging technologies, informing the company''s strategic direction and product offerings.
- Presented findings from research projects at internal meetings and external conferences, promoting knowledge sharing within the organization and industry-wide recognition of company expertise.
- Reduced project completion time by streamlining communication channels between team members
- Communicated project status and delivered updates to customers on daily basis.
- Researched and analyzed customer design proposals, specifications, manuals and other data.
Quality Assurance Coordinator
Danone
02.2017 - 12.2018
- Organized, coordinated and accompanied 9 distribution centers in preparing external AIB audits : Excellent scores reached.
- Identified training needs, built and run training programs in AIB (American Institute of Baking), FSSC 22 000, GMP, HACCP, Food Defense etc., in more than 20 warehouses.
- Educated and oriented employees to improve compliance with quality control protocols.
- Assisted in the development of Quality Management Systems, contributing to a more structured approach to maintaining product excellence.
- Implemented corrective actions to address discrepancies found during audits, resulting in improved overall performance.
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
- Evaluated supplier performance through regular audits, ensuring consistent adherence to established quality standards.
- Recommended design and cost-saving solutions.
Education
Certification - Quality Improvement Associate
American Society For Quality
Milwaukee. Wisconsin01.2023
Master of Science - Biotechnology Engineering And Quality Management
Université De La Rochelle
France06.2015
Bachelor of Science - Applied Life Science
Université De La Rochelle
France06.2013
Skills
- Processes and procedures
- Decision-Making
- Problem-solving abilities
- Staff Management
- Process Improvement
- Training and mentoring
- Time management abilities
- Data Analysis
- Attention to Detail
- Continuous Improvement
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Data Quality Assurance Supervisor
GS1 Canada
01.2022 - Current
Data Quality Assurance Advisor
GS1 Canada
04.2021 - 01.2022
Bilingual Data Quality Coordinator
GS1 Canada
09.2019 - 04.2021
Research and Development Engineering Consultant
Leyton
02.2019 - 06.2019
Quality Assurance Coordinator
Danone
02.2017 - 12.2018
Certification - Quality Improvement Associate
American Society For Quality
Master of Science - Biotechnology Engineering And Quality Management
Université De La Rochelle
Bachelor of Science - Applied Life Science
Université De La Rochelle
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