Marvin Magtanong

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Process customer transactions accurately using both self-checkout
systems and cashier registers
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Assist customers with scanning items, resolving errors, and completing
payments
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Provide friendly and efficient front-line customer service in a fast-paced
retail environment
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Ensure self-checkout area remains clean, safe, and fully functional at all
time
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Support age-restricted sales verification and promote store programs
when applicable

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Greet customers with a friendly attitude and take orders accurately at
the front counter and drive-thru
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Operate POS system to process payments via cash, debit, credit, and
mobile payment methods
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Prepare and serve food items while ensuring product quality and food
safety standards
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Assist customers with menu choices, resolve concerns, and ensure
timely service

• Enhanced team productivity by providing regular training on accounting software and tools.
• Conducted census, financial, and insurance reports of payors to determine necessary actions for overdue or credited accounts.
• Optimized collections efforts by prioritizing high-value accounts and strategizing targeted approaches.
• Managed a team of accounts receivable clerks, fostering a positive work environment that encouraged professional growth.
• Reduced invoice disputes by establishing clear invoicing guidelines and protocols for the team.
• Streamlined account reconciliation procedures, ensuring timely and accurate financial reporting.
• Improved cash flow by implementing efficient accounts receivable processes and reducing outstanding balances.

• Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
• Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
• Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
• Analyzed aging reports to identify trends and patterns causing missed collections.
• Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
• Supported internal and external audits by providing necessary documentation and insights related to accounts receivable transactions and processes.
• Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
• Contacted internal and external customers to obtain documentation to support invoices and claims.