Venessa Oling
Edmonton,AB
Summary
Driven Account Coordinator with a proven track record at Oilers Entertainment Group, adept in customer support and sales, leveraging teamwork and autonomy to exceed client expectations. Skilled in OXS and POS systems, effectively managed and resolved client inquiries, enhancing customer satisfaction and operational efficiency. Excelled in roles beyond initial scope, demonstrating adaptability and a commitment to results.
Overview
10
10
years of professional experience
Work History
Account Coordinator
Oilers Entertainment Group
01.2023 - 05.2024
- Respond and react to inquiries from season seat holders and prospective clients
- Proactively fill various needs for team as they arise
- Aided and assisted the season seat holders who needed the support when inquiring about their accounts
- Volunteered to fill in roles that were outside of my job requirements
Customer Account Coordinator
Edmonton Elks
06.2022 - 01.2023
- Assist and respond to season ticket holders and prospective clients
- Proactively fill various needs of the team as they arise
- Fill in at the team store and on concourse in a customer service role
Sales Associate
Aritzia
06.2021 - 10.2022
- Autonomously manage and maintain store resources and stock
- First point of contact for customers
- Proactively switch tasks and manage many roles, including stock and security
- Responsible for the security and authenticity of deposit logs
Front Desk Agent
Planet Fitness
02.2019 - 08.2020
- First point of contact for guests
- Resolved disputes over the phone and in-person
- Maintained hygiene throughout the gym
Grocery Shopper
Loblaws Superstore
07.2017 - 01.2019
- Worked with customers to resolve all disputes and discrepancies
- Worked with POS and used ordering software to fill online orders
- Coordinated with and lead team members to efficiently pick groceries and complete orders
Front Desk Receptionist
Frilly Lilly
04.2014 - 08.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk and over the phone.
- Handled POS transactions
Education
Bachelor of Arts - Sociology
Thompson River University
Kamloops, BC06.2025
Skills
- Soft skills - Teamwork, Autonomy, Learning capacity, Computer skills
- Hard skills - OXS, phone systems, Point of sales systems, Customer support, Sales
- Communication - Professional phone, verbal and written communication
Languages
English
Native or Bilingual
Volunteer activities
While living in Calgary, I volunteered my time by servi
Additional Information
- Serve food and put together hygiene baskets at The Mustard Seed
- Volunteer score-keeping, concession and front gate attendant for the Okotoks Dawgs
- Became a foster parent for Aspen Service Dogs as a way to volunteer my time while also providing a loving home to dogs going through the training program.
Timeline
Account Coordinator
Oilers Entertainment Group
01.2023 - 05.2024
Customer Account Coordinator
Edmonton Elks
06.2022 - 01.2023
Sales Associate
Aritzia
06.2021 - 10.2022
Front Desk Agent
Planet Fitness
02.2019 - 08.2020
Grocery Shopper
Loblaws Superstore
07.2017 - 01.2019
Front Desk Receptionist
Frilly Lilly
04.2014 - 08.2016
Bachelor of Arts - Sociology
Thompson River University
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