Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Sarah Diaby

Ottawa,ON

Summary

Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.

Overview

7
7
years of professional experience

Work History

Human Resources Coordinator

IBM
04.2022 - 03.2023
    • Acting as first point of contact for all aspects of HR related matters between management and employees across various departments
    • Working on high volumes of phone inquiries from employees, along with chats and emails simultaneously
    • Providing guidance to employees in understanding and applying corporate HR policies
    • Preparing and distributing employment experience letters, as needed, and serving secondary providers of employment verification letters
    • Assisting employees with leave-of-absence (short-term/long term disability, compassionate care, personal medical,pregnancy, parental & adoption leave)
    • Managing Group benefits inquiries and complaints and escalating as needed through HR management, broker and carrier(s)
    • Assisting with translation requests and communications as required
    • Addressing and resolving general payroll-related inquiries
    • Supporting employee relations matters and vacation-related inquiries
    • Other tasks and responsibilities as required from time to time, consistent with the position and tasks set out herein.

Bilingual Fundraiser Agent

Stratcom
10.2021 - 11.2021
    • Making high volume of inbound calls in order to find donors to participate/invest in campaigns
    • Managing administrative paperwork of every prospect
    • Working on different campaigns simultaneously
    • Adapting different scripts according to ongoing campaign
    • Handling difficult/complaining donors
    • Managing donors' banking details.

Chief Project

Kalou's Foundation
02.2017 - 01.2018
  • Redaction of the Foundation's monthly magazines
  • First point of contact for all inquiries about the Foundation
  • Filing and recording every new patients
  • In charge of administrative paperwork
  • Participated in employee recruitment process
  • English Translation of documents and communication with possible donator
  • Monthly meeting with Health Ministry to discuss about up to date information related to health department as well as new infrastructures.

Account Intern

Heden Golf Hotel
08.2016 - 01.2017
  • Performing daily revenues
  • Assisting in filing and signing financial reports (invoices and balance sheets)
  • Involved in audits of financial accounting records
  • In charge of administrative paperwork
  • Planning of hotel events
  • Participating in purchasing and receiving goods for corporate events.

Education

Human Resources Diploma Program -

George Brown College
Toronto, ON
07.2021

Master of Business Administration -

Indian School of Business Management
Bangalore, India
01.2015

Bachelor in Business Marketing -

Indian School of Business Management
Bangalore, India
01.2013

Baccalaureate in French Literature -

Victor Schoelcher
Abidjan, Cote D'Ivoire
01.2009

Skills

  • Human Resources Management
  • Knowledge of different Leaves types
  • Employee Relations
  • Benefits and Payroll Coordination
  • Fluent in French
  • Customer Relations
  • Background Checks
  • Maintains Confidentiality
  • Problem-Solving

Websites

Languages

French
Native or Bilingual

Timeline

Human Resources Coordinator

IBM
04.2022 - 03.2023

Bilingual Fundraiser Agent

Stratcom
10.2021 - 11.2021

Chief Project

Kalou's Foundation
02.2017 - 01.2018

Account Intern

Heden Golf Hotel
08.2016 - 01.2017

Human Resources Diploma Program -

George Brown College

Master of Business Administration -

Indian School of Business Management

Bachelor in Business Marketing -

Indian School of Business Management

Baccalaureate in French Literature -

Victor Schoelcher

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Sarah Diaby