Lauren Fernandez
Surrey
Summary
Personable and reliable with strong work ethic, quickly learns and adapts to new tasks. Understanding of workplace safety standards and basic operational procedures, with skills in time management and basic tool usage. Committed to contributing to team success and ensuring high standards of work quality.
Overview
4
4
years of professional experience
Work History
Sales Associate
Pandora
10.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Crew Member Trainer
McDonald’s
01.2023 - 12.2024
- Making sure that food safety rules are followed.
- Worked front counter, drive-thru and other areas.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
Cleaning Service
Jubilo contract
06.2021 - 02.2023
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Removed safety hazards, soiled items, and trash from customer areas.
- Maintained high customer satisfaction standards to meet or exceed targets.
Babysitter
Jennifer Escriba
10.2020 - 01.2023
- Experience working with children's and newborns.
- I provide the level of care that they need.
- Communicated positively with children and guardians.
- Children's safety.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Education
Diploma -
Enver Creek Secondary
01.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Exceptional customer service
- Verbal/written communication
- Sales expertise
- Sales strategies
Accomplishments
- First Class Honor roll, 07/01/21
- 2-D art award, 07/01/21
- Food certification level 1, 11/01/22
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Basic French
Timeline
Sales Associate
Pandora
10.2024 - Current
Crew Member Trainer
McDonald’s
01.2023 - 12.2024
Cleaning Service
Jubilo contract
06.2021 - 02.2023
Babysitter
Jennifer Escriba
10.2020 - 01.2023
Diploma -
Enver Creek Secondary
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