CHRISTOPHER WILLIAMS
Roseville,CA
Summary
As a results-driven District Manager, I prioritize building and leading high-performing teams with a focus on integrity. Committed to continuous learning, I regularly engage in professional development through reading and certified online courses to enhance both personal and professional growth. My expertise lies in delivering exceptional customer service, promoting teamwork, investing in comprehensive training and development programs, and maintaining accountability in the Key Account Manager role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
District Manager
Victra – Verizon’s Largest Retail Partner
07.2022 - 07.2023
- Created and implemented prospecting tool for stores to target internet eligible customers
- Created District Showdown competition - collaborated with stores across various districts, fostering teamwork to share best practices and engage in healthy competition
- Lead team to 11.5% YOY increase in gross profit 6/2022 – 6/2023
- Named Regional Internet Captain Q3 2022
- Achieved #1 team in Operations and Sales multiple times in 2022 and 2023
- Drive solution-based sales and profitability in 9 retail locations
- Effectively schedule and monitor payroll/labor for a staff of 40
- Responsible for recruitment, interviewing, hiring, training, promotions, and terminations
- Facilitate and participate in meetings and conference calls
- Provide vision, direction and motivation to team
- Ensure training completion and host trainings regularly
- Monitor customer relations and resolve any escalations
- Utilize reports, analyze information and monitor trends to identify opportunities in the business
- Champion and implement company, district and store initiatives
- P&L Management
Project Manager – Door to Door Sales (D2D)
Victra – Verizon’s Largest Retail Partner
06.2021 - 07.2022
- Initiated a door-to-door (D2D) program for 5G Home Internet sales from inception
- Utilized external and internal resources such as human resources, revenue management, procurement, finance, and marketing
- Built the sales team in conjunction with the recruiting department
- Created sales process and administered new hire training for D2D reps
- Coordinated with Verizon client executives to host Verizon sponsored events at apartment complexes to drive MDU sales
- Collaborated with the business sales team and accounting department to determine budget for sales compensation
- Presented weekly to stakeholders including Victra’s and Verizon’s executive team
- Utilized Lean Six Sigma approach to evaluate the HR and IT systems onboarding processes to run more efficiently
- Managed and directed business sales team members in their assigned territories, overseeing their activities and gathering reports on achievements and challenges to maintain quality standards
Field Sales Manager
Samsung Electronics America
10.2018 - 06.2021
- Coordinated with partners from Verizon, AT&T, Sprint, T-Mobile, Costco, Best Buy, Wal-Mart, and Target to grow territory mobile revenue to over 14 million per year in retail locations
- Execute hands on training to carrier partners in-store, all-hands district meetings and virtually through large scale webinars with over 1000 training touches per year
- Educate and inform customers about company products
- Ensure compliance with merchandising specifications during store visits and work with partners to correct any planogram deviations
- Maintain business sales programs within territory and successfully sell and promote Samsung’s products and services
- Relationship-building with partners up to the VP level
- Collaborate with partners to establish and nurture relationships, tailoring training and sales programs to align with carrier needs
- Stays updated on new products and services as well as
- Yielded significant increases in incremental revenue through the implementation of large-scale sales contests and programs with various carriers, including Sprint, AT&T, T-Mobile, Verizon, Cricket and their dealers
- Recognized as the #1 performing FSM district-wide in all KPI metrics for the 1stquarter (2019)
- Recognized by peers as Northern California’s MVP for the 2nd quarter (2020)
- Valued as a top FSM to work exclusive events such as the Unpacked Street Team, Bay Area (2019); Unpacked Media Room, Brooklyn (2019); and Unpacked VIP Lounge, San Francisco (2020)
Education
Associate of Science - Business
San Diego Mesa College
San Diego, CA05.2016
Skills
- Microsoft Office Suite
- Problem-solving
- Time management, prioritization, and organizational skills
- Ability to establish and maintain effective relationships
- Communication skills, both oral and written
- Profitability analysis and gap identification
- Sales experience
- Leadership
- Customer experience and retention provider
- Coordinating internal and external teams
Certification
-Project Management Professional Certificate (Dec 2023)
Timeline
District Manager
Victra – Verizon’s Largest Retail Partner
07.2022 - 07.2023
Project Manager – Door to Door Sales (D2D)
Victra – Verizon’s Largest Retail Partner
06.2021 - 07.2022
Field Sales Manager
Samsung Electronics America
10.2018 - 06.2021
Associate of Science - Business
San Diego Mesa College
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