MD MEHDI CHOWDHURY
Toronto,ON
Summary
Strategic and result-oriented Customer Retention and Sales leader with over five years of experience in customer success, retention strategy and managing sales teams. Proven track record of lowering customer churn rates, surpassing ambitious retention goals, and optimizing customer experience. Skilled at handling frustrated customers with empathy, identifying core issues and delivering data-driven solutions to improve customer engagement. Passionate about increasing customer satisfaction, contributing to product improvement, and collaborating cross-functionally to enhance retention outcomes.
Overview
9
9
years of professional experience
Work History
Customer Account Manager, Retention. Bell Aliant
OSL Retail Services
Atlantic Canada
09.2018 - 10.2024
- Managed inbound customer cancellation requests by aligning with customer feedback which enhanced repeat business by 60%
- Built strong relationships with clients by objection handling and de-escalation techniques to reaffirm value which ensured maintenance of good rapport
- Worked with other teams to ensure seamless experience and strategic follow-ups, used data-driven strategies to uncover pain points and recommend personalized solutions to improve customer retention
Assistant Manager, Field Sales. Bell Canada
OSL Retail Services
Toronto, ON
10.2018 - 09.2019
- Collaborated with the Team Manager to design and implement targeted sales strategies by analyzing market trends, identified areas for growth, and brainstormed innovative approaches to improve customer engagement and conversions that successfully boosted sales performance and enhanced the team’s effectiveness in meeting targets
- Supported the recruitment of new team members by participating in the hiring process
- Contributed to onboarding by helping new hires integrate into the team, providing initial training, and ensuring they were equipped with the necessary resources to succeed
Field Sales Representative. Bell Canada
OSL Retail Services
Toronto, ON
11.2017 - 10.2018
- Engaged with potential and existing Bell customers using open-ended questions and active listening to understand their needs, resolve concerns, and introduce relevant services.
- Acted as a Bell brand ambassador to new and returning customers.
- Emphasized the benefits of Bell services and created a welcoming, smooth sign-up process that highlighted Bell’s value.
Head of Branch
First Finance Ltd.
, Bangladesh
08.2015 - 07.2017
- Oversaw branch operations, staff, and customer relationships to drive financial growth and service excellence.
- Managed day-to-day branch activities, set sales targets, coached staff on best practices, and ensured compliance with all regulatory policies.
- Acted as the main point of contact for high-value customers, addressing their needs, and fostering strong relationships.
- Achieved branch performance goals, ensured high levels of customer satisfaction, and contributed to the institution's overall profitability and market reputation.
Executive Officer & Branch Manager
FAS Finance & Investment Ltd.
, Bangladesh
Assistant Manager, Marketing & Branch In-charge
Rupayan Group
, Bangladesh
Assistant Manager, Marketing & Branch In-charge
Amin Mohammad Group
, Bangladesh
Education
Master of Business Administration - Marketing
Leading University
Bachelor of Business Administration - Marketing
Asian University of Bangladesh
Skills
- Customer Retention and Objection Handling
- Communication and Negotiation
- Problem-Solving
- Customer Data Analysis
Timeline
Assistant Manager, Field Sales. Bell Canada
OSL Retail Services
10.2018 - 09.2019
Customer Account Manager, Retention. Bell Aliant
OSL Retail Services
09.2018 - 10.2024
Field Sales Representative. Bell Canada
OSL Retail Services
11.2017 - 10.2018
Head of Branch
First Finance Ltd.
08.2015 - 07.2017
Executive Officer & Branch Manager
FAS Finance & Investment Ltd.
Assistant Manager, Marketing & Branch In-charge
Rupayan Group
Assistant Manager, Marketing & Branch In-charge
Amin Mohammad Group
Master of Business Administration - Marketing
Leading University
Bachelor of Business Administration - Marketing
Asian University of Bangladesh
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