Summary
Overview
Work History
Education
Skills
Timeline
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Manpreet Kaur

Winnipeg,MB

Summary

Dedicated professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Technical Customer Support Advisor

IntouchCX
03.2024 - Current
  • Demonstrate passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
  • Obsess over the customer experience and constantly strive to exceed their expectations
  • Communicate clearly and effectively, both written and verbal (in required language)
  • Tailor communication and style to differing audiences and read verbal and non-verbal cues
  • Approach problems with flexibility and adapt approach without compromising outcome
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.

Security Guard

Impact Security Group
12.2022 - 03.2024
  • Perform routine security patrols of assigned areas to deter unauthorized access and suspicious activity
  • Monitor surveillance cameras and alarms, promptly responding to incidents and emergencies
  • Conducted security inspections and reported safety hazards
  • Conduct thorough inspections of individuals entering the premises, verifying identification and purpose of entry
  • Collaborate with local law enforcement and emergency services when necessary
  • Contributed to the development and implementation of security plans and policies
  • Provided excellent customer service by assisting visitors, answering inquiries, and addressing concerns
  • Conducted regular security checks and maintained a visible presence to deter potential threats.

Omni-Channel Specialist

Best Buy
09.2023 - 12.2023
  • Manage cash transactions and ensure seamless checkout experiences for customers
  • Assist customers as a Customer Service Representative, addressing inquiries, and resolving concerns promptly and effectively
  • Facilitate the return process, ensuring customers' satisfaction and adherence to company policies
  • Guide customers through financing options for appliances, computing, and mobile devices, offering tailored solutions to meet their needs.

Co-op Developer

Manitoba Public Insurance, MPI
05.2023 - 08.2023
  • Collaborated with cross-functional teams to design, develop, and maintain software solutions that met client requirements and industry standards
  • Participated in the full software development lifecycle, from requirements gathering and design to coding, testing, deployment, and support
  • Worked closely with senior developers and architects to implement best practices, code reviews, and continuous improvement initiatives
  • Debugged and resolved complex technical issues, ensuring the integrity and performance of software systems
  • Actively participated in knowledge-sharing sessions and training programs to stay up-to-date with the latest industry trends and emerging technologies
  • Actively participating in daily scrum meetings and addressing questions for the development team
  • Working with SharePoint, Power Automate and DevOps to solve issues and creating workflows.
  • Collaborated with cross-functional teams to ensure seamless integration of new features.
  • Adapted quickly to new technologies and programming languages, enhancing overall team productivity.

President

RRC Polytech Students’ Association
05.2022 - 04.2023
  • Acted as the primary spokesperson of the Students’ Association and remained accountable for the work of Executives and the Executive Director
  • Assembled data and prepared periodic and special reports for the Students’ Association Board
  • Established work priorities, delegated work to office staff, and ensured deadlines are met and procedures are followed.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.

Education

Diploma - Business Technology Management

Red River College Polytechnic
Winnipeg, MB
12.2023

MS - Automation and Accounting

ACIT Computer Institute
12.2020

Skills

  • Operating System - Windows
  • Programming Language – Python (Basics), Java (Basics)
  • Data Management – SQL, NoSQL, MS Excel
  • Software - MS Office Suite, Power BI, Power Automate, SharePoint, DevOps, Kanban Board, MS Project
  • Soft Skills – Leadership Skills, Strong Communication skills, Excellent Interpersonal and Collaborative skills, Analytical Skills, Organizational Skills, Teamwork, Goal Driven, exceptional problem-solver, Positive attitude, Creative, Scrum

Timeline

Technical Customer Support Advisor

IntouchCX
03.2024 - Current

Omni-Channel Specialist

Best Buy
09.2023 - 12.2023

Co-op Developer

Manitoba Public Insurance, MPI
05.2023 - 08.2023

Security Guard

Impact Security Group
12.2022 - 03.2024

President

RRC Polytech Students’ Association
05.2022 - 04.2023

Diploma - Business Technology Management

Red River College Polytechnic

MS - Automation and Accounting

ACIT Computer Institute

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Manpreet Kaur