Edesiri Enakireru

preparing complete and accurate tax returns while delivering outstanding client service.

• Analyzed trends and data to inform decision-making and program development.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Worked flexible hours across night, weekend, and holiday shifts.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Handle incoming calls from customers
  Answer questions, receive complaints, or troubleshoot.

• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Educated customers on company systems, form completion, and access to services.
• Improved customer satisfaction by resolving issues efficiently and professionally.

Our Customer Support Outsourcing brand ambassadors build customer loyalty with genuine empathy, profound product knowledge, impeccable communication skills, and advanced technology.Every day we unite people worldwide through our omnichannel communications systems and bespoke customer support outsourcing solutions. Delivering consistent customer support outsourcing requires unceasing innovation and a steadfast commitment to being the best.We put people first through customer support outsourcing, whether your home, our home, or their home. We strive to hire and retain the best customer support outsourcing ambassadors and match them with the best technology.We are strong proponents of data analytics and love to provide our clients with insights and analysis designed to drive efficiencies and perfect the customer experience journey.

• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Strengthened communication skills through regular interactions with others.
• Managed time efficiently in order to complete all tasks within deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Assisted customers in making payments on accounts and setting up payment plans.
• Delivered service and support to each customer, paving way for future business opportunities.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Assessed customer account information to determine current issues and potential solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Upheld strict quality control policies and procedures during customer interactions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.