Mackenna Smith
Milton,ON
Summary
Detail-oriented team player with strong customer service and organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Self motivated with a positive attitude, initiative and good judgement. Eager to take on added responsibilities, meet team goals and maintain positive working relationships with co workers and superiors.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Logistics Technician
Peel Regional Paramedic Services
06 2023 - Current
- Optimize logistics operations by implementing efficient inventory management and tracking systems.
- Develop effective communication channels between departments, fostering teamwork and collaboration in managing logistical tasks.
- Maintain high safety standards within the warehouse environment through regular training sessions and adherence to safety protocols.
- Conduct regular equipment inspections, ensuring all tools remained in proper working condition for emergencies.
- Conduct equipment and vehicle checks to maintain continuous and safe operation.
Office Administrator
403 Dundas Animal Hospital
06.2021 - 12.2021
- Answered large volume of incoming calls daily to resolve customer requests, schedule appointments and update client records.
- Greeted visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks, including inventory, customer orders and meeting time-sensitive deadlines.
- Drug handling and dispensing.
- Clean and sanitize contaminated tools, linens, surfaces and equipment.
Barista
Starbucks Canada
08.2019 - 06.2021
- Established knowledge of menu preparation and numerous off-label drinks to meet all customer needs.
- Strengthened customer loyalty through attention to detail and adept communication to resolve customer concerns.
- Maintained strict standards for merchandising, stocking and storing products.
- Clean, maintain, repair, and test equipment in a timely manner.
- Conduct periodic inventory and supply audits as needed.
Retail Associate
Liquor Control Board of Ontario
11.2017 - 08.2019
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Worked to meet or exceed special targets for credit card applications, donations and promotions.
- Supported loss prevention goals by monitoring shopper behavior.
- Opened case stock, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
Roots
02 2022 - 05 2023
- Handled cash transactions accurately to avoid discrepancies.
- Created visually appealing merchandise displays attracting more foot traffic into the store.
- Resolved customer complaints promptly, improving customer retention rates.
- Collaborated with team members to achieve monthly targets.
- Maintained up-to-date knowledge of current promotions and discounts to inform customers appropriately.
- Conducted regular inventory checks, ensuring adequate stock levels at all times.
- Assisted shoppers with product selection for improved buying experience.
Budtender
HunnyPot
11 2021 - 03 2022
- Sold flowers, concentrates and edibles in fast-paced boutique environment.
- Listened to customer needs and desires to identify and recommend dispensary operations.
- Maintained strict inventory controls for regulatory compliance across optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Diploma - Journalism
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
Craig Kielburger Secondary School
Skills
- Customer Service Excellence
- Problem-Solving
- Teamwork
- Data entry
- Inventory handling & control
- Logistics Functions
- Vendor Liaising
- Self-direction and initiative
- Material Handling
- Organized
Certification
Smart Serve Certified
G license in excellent standing
Timeline
Office Administrator
403 Dundas Animal Hospital
06.2021 - 12.2021
Barista
Starbucks Canada
08.2019 - 06.2021
Retail Associate
Liquor Control Board of Ontario
11.2017 - 08.2019
High School Diploma -
Craig Kielburger Secondary School
Smart Serve Certified
G license in excellent standing
Logistics Technician
Peel Regional Paramedic Services
06 2023 - Current
Sales Associate
Roots
02 2022 - 05 2023
Budtender
HunnyPot
11 2021 - 03 2022
Diploma - Journalism
Sheridan College Institute of Technology And Advanced Learning
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