Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
Paulina Lopez De Anda

Paulina Lopez De Anda

New Minas,NS

Summary

I'm a experience worker with 2 years of experience in Food Manufacturing, and 6 years in Customer Service. I like to do things right since the very first time, trained in Food Safety and appropriate PPE usage

Overview

8
8
years of professional experience

Work History

Food Production Worker

Apple Valley Foods
09.2022 - Current
  • Packaged food items
  • Monitored food production and quality control, keeping always a clean work area
  • Food and Safety standards
  • Appropriate usage wearing PPE

Call Center Training Supervisor

Results Cx
12.2020 - 09.2022
  • Mentored new hires during their onboarding process.
  • Created content based in our client needs.
  • Payroll
  • Interviews for new hires


Call Center Training Supervisor

Teleperformance
07.2016 - 09.2020
  • Started as call center representative for 2 years, promoted 1 year as supervisor and 1 year for Training Supervisor
  • Skilled trainer for different departments such as cancellations, billing, tech support, retention.
  • Call Handling, problem solving
  • Certified in TrainEx
  • Certified Six Sigma


Education

Aeronautic Technique Course - Flight Attendant

Centro De Estudios Aeronauticos Alas Doradas
Aguascalientes, Ags. Mex
08.2018

No Degree - Computing Technology

Universidad Autonoma De Aguascalientes
Aguascalientes, Ags. Mex
2016

High School Diploma -

Preparatoria Independencia
Calvillo, AGU
06.2016

Skills

  • Fast-Paced Environment
  • Food Manufacturing Processes
  • Problem-Solving
  • Critical Thinking
  • Reliability and punctuality

Languages

Spanish
English

Additional Information

CELPIP-General Test Results (March 2024):

  • Listening 9
  • Reading 8
  • Writing 6
  • Speaking 11


Average 9

Timeline

Food Production Worker

Apple Valley Foods
09.2022 - Current

Call Center Training Supervisor

Results Cx
12.2020 - 09.2022

Call Center Training Supervisor

Teleperformance
07.2016 - 09.2020

Aeronautic Technique Course - Flight Attendant

Centro De Estudios Aeronauticos Alas Doradas

No Degree - Computing Technology

Universidad Autonoma De Aguascalientes

High School Diploma -

Preparatoria Independencia
Paulina Lopez De Anda