Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Melanie Marsden

Account Manager
Cambridge ,ON

Summary

A dependable, hardworking, highly motivated employee with 12 years experience in sales and account management. Knowledgeable and confident with managerial experience and an exceptional organizational, entrepreneurial mindset.


Overview

21
21
years of professional experience
2
2
years of post-secondary education

Work History

Account Manager

Bunzl Safety
06.2020 - Current
  • Effectively maintained and enhanced existing, established customer base.
  • Consistently growing new business within assigned territory.
  • Ensuring high Customer Service Standards are exceeded during every interaction.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Problem Solving and the ability to conduct Needs Analysis on a customer-by-customer basis to ensure appropriate safety solutions are found and employed.
  • Stayed current on company offerings and industry trends.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Met existing customers to review current services and expand sales opportunities.
  • Contributed to Cambridge Branch/team to ensure key performance indicators are met on individual and Branch basis.

Inside Sales Representative

Bunzl Safety
01.2020 - 06.2020
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Developed, maintained and utilized diverse client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Inside Sales Representative

Merit Travel Group 
4 2019 - 01.2020
  • Increased sales by 40% through researching and developing new sales opportunities, using cold calling strategies, writing emails and arranging meetings to develop sales pipelines to provide consumer with unique solutions.
    Extensive experience with communications at all levels of seniority, including calling and reaching decision makers.
    Excellent proficiency with CRM.
    Highly confident, articulate and motivated, consistently exceeding monthly targets while driving exceptional customer service.
    Managed KPI's with use of CRM, for example new customer acquisition, demographic analysis, level of approvals, pending numbers and follow up.
    Excelled at developing and nurturing strong relationships.
  • Organized and marketed detailed presentations, trade shows and intimate presentations with confidence and clarity.
  • Exceeded monthly sales targets for Merit Travel Group, through proposing innovative ideas to management team, executing detailed action plans and closing sales.
  • Ability to identify business development opportunities within market.
    Flexible and energetic, with ability to work independently as well as in team environment.
    Excellent written & verbal skills.

Business Owner/Operator

Storky's 
08.2011 - 11.2018
  • 7 years’ experience in all aspects of start up and running successful environmentally friendly small business.
  • Accountable for all responsibilities including but not limited to researching and developing new sales opportunities, inside & outside sales, customer service, marketing, office administration and communications.
  • Increased number of clients from zero (0) to servicing over 2000 by driving revenue, researching and developing new sales opportunities and educating potential clients on importance of choosing environmental alternative.
  • Responsible for all social media content (LinkedIn, Twitter, Instagram, etc.) Appeared on TV shows, developed and wrote news releases, web content, media advisories and blogs.
  • Designed, procured and shipped innovative products. Developed new relationships with key retail accounts in Canada.
  • Worked closely with our webmaster in designing website, marketing material, branding and SEO.
  • Many clients were repeat customers who continuously recommended company products and services, this includes hundreds of written testimonials.
  • Experience with B2C and B2B sales, including designing and executing educational sales presentations to small and large audiences.
  • Provided professional friendly customer support/guidance and services to clients with strict confidentiality and accuracy.
  • Extensive knowledge of MS excel, powerpoint and CRM.
  • Coordinated and managed all corporate & client events from start to finish. Managing all aspects of trade shows from strategic planning to execution.
  • Created and managed all reports and summaries.
  • Management of all employees, including recruitment, training and continuously ensuring our team had tools required for success.
  • Spearheaded innovative product development processes to maintain competitive edge in marketplace while meeting consumer demands/preferences efficiently.

Office Manager

Creations Art Studio
06.2008 - 08.2011
  • Developed and executed teaching plans for 3 years, with 2 semesters per term.
  • Created Creations Art Studio's database from start to finish using excel.
  • 3 years office management support experience, handled all social media events and marketing campaigns.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in recruitment processes, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
  • Increased sales through development of new courses.

Restaurant Manager

The Old Swan Inn
08.2003 - 01.2008
  • Leading and working as a team to ensure highest quality experience for clients.
  • Adhered to strict health and safety laws.
  • Budgeting and meeting financial targets.
  • Managed all recruitment and oversaw employee training.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.

Education

Associate of Arts - Business

Bridgend Business College
09.1999 - 07.2001

Skills

Self-starter with strong follow-through from start to finish on all projects

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Volunteer Experience

Volunteer Experience 


Strong Start

Waterloo Region District School Board - Hillcrest Public School

September 2014 - June 2018

A Strong Start to reading happens when adults spend quality time with children on specially selected games and activities to develop literacy skills that position children for success. Strong Start programs are designed to ensure that children experience the joy in learning. We work through partnerships with schools, community centers, educators and volunteers to help young children reach their potential by learning to read.


Hespeler Minor Hockey Association 

Hockey Mom - Fundraiser

September 2010 - March 2016

Primary Liaison between HMHA, Hockey Moms and the parents.

Hockey Moms deliver important information on events to parents on a regular basis throughout the season.

Assisting in various Hockey Mom Fundraising events throughout the hockey season.

Assist at the various events throughout the year.


City of Kitchener

New Parent Support

April 2006 - Feb 2010

Assisted new parents with feeding challenges.

Successfully completed an 18-hour breastfeeding course recognized by the World Health Organization.

‘Buddies’ are trained peer volunteers with personal breastfeeding experience who help connect breastfeeding mothers to community resources, current breastfeeding information and other breastfeeding moms.

The community based peer support program aims to bridge the gap between hospital, community, and home.


The Red Cross

Charity Shop Volunteer

March 1999 - May 2003

Typical volunteering tasks in the charity shop included:

serving customers

sorting donated items

creating eye-catching displays.

Timeline

Account Manager

Bunzl Safety
06.2020 - Current

Inside Sales Representative

Bunzl Safety
01.2020 - 06.2020

Business Owner/Operator

Storky's 
08.2011 - 11.2018

Office Manager

Creations Art Studio
06.2008 - 08.2011

Restaurant Manager

The Old Swan Inn
08.2003 - 01.2008

Associate of Arts - Business

Bridgend Business College
09.1999 - 07.2001

Inside Sales Representative

Merit Travel Group 
4 2019 - 01.2020

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Melanie MarsdenAccount Manager