JANE LEE HA

Vice President of Operations

Forever 21

01.2000 - 01.2019

Directed 50 directors in multiple countries with over 27k employees across US and Asia.
Tripling the retail portfolio, increased profits for each branch and drove annual revenue to $3.6 billion
Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
Streamlined operations by identifying inefficiencies and implementing process improvements.
Increased profitability with cost control measures and revenue generation initiatives.
Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
Spearheaded change management initiatives, fostering a culture of adaptability and innovation within the organization.
Strong partnership with supply chain operations, ensuring timely delivery of products while minimizing inventory costs.
Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.
Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
Facilitated timely decision-making through accurate data analysis and insightful reporting on key operational metrics.
Led mergers and acquisitions efforts that resulted in successful integrations of acquired entities while maintaining productivity levels.
Drove sustainable growth and profitability by staying current with industry trends and adapting operational strategies accordingly.
Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Identified opportunities to improve business process flows and productivity.
Increased company profits through performance optimization strategies and efficiency improvements.
Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
Established performance goals for department and outlined processes for achievement.
Performed statistical analyses to gather data for operational and forecast team needs.
Integrated marketing plans to reach wider audience and push business prospects closer to conversion.