Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
years of professional experience
Work History
YMCA
Membership Services Representative
03.2023 - Current
Job overview
Assisted prospective and established members in person or by telephone.
Helped members navigate systems, pay for services and resolve different concerns.
Created successful sales presentations to highlight membership, overcome objections and close sales.
Maintained strict safety standards facility-wide and with every group.
Sanitiset
Cleaning Team Leader
01.2021 - 02.2023
Job overview
Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
Education
California State University Dominguez Hills
Carson
Los Angeles Harbor College
06.2024
AUMT
Gardena, CA
from Phlebotomy
05.2024
Port of Los Angeles High School
06.2022
Skills
Customer service
Communication skills
Sales
Organization skills
Problem solving
Bilingual: Spanish and English
Heartsaver CPR AED
Volunteer Experience
Providence Little Company of Mary Medical Center- San Pedro, CA 01/31/2024- , Im primarily stationed in the emergency department, my responsibilities encompass a range of supportive duties including the safe discharge of patients, meticulous sanitization of medical equipment, and prompt response to incoming telephone inquiries. I am dedicated to ensuring patient comfort, maintain a well stocked environment with the necessary medical supplies. Additionally, I extend my services to the Admissions department, where i offer a warm welcome to visitors, guiding them to their respective appointments and facilitating a smooth experience within the facility.
Port of Los Angeles Boys and Girls Club, San Pedro, CA, 08/2021-03/2022, Helped with daily food distribution to low income neighborhoods and teamed up with leadership to learn the day to day logistical operations. Helped solve local logistical problems with food distribution. Worked with leadership to ensure proper food handling practices were implemented and well understood.
Port of Los Angeles Horticulture Class, San Pedro, CA, 08/2021-03/2022, Volunteered in the sales department to test marketing and sales strategies., Volunteered at the farmers market and sold the schools horticulture class plants., Developed new pitches that resulted in increased conversion rates., Used product knowledge to establish credibility and build rapport with customers., Increased brand awareness by helping develop new marketing strategies by leveraging online reviews and word of mouth., Developed sales strategies and consistently increased weekly sales by 20%.