Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Hi, I’m

Miroslava Ayala

San Pedro

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
years of professional experience

Work History

YMCA

Membership Services Representative
03.2023 - Current

Job overview

  • Assisted prospective and established members in person or by telephone.
  • Helped members navigate systems, pay for services and resolve different concerns.
  • Created successful sales presentations to highlight membership, overcome objections and close sales.
  • Maintained strict safety standards facility-wide and with every group.

Sanitiset

Cleaning Team Leader
01.2021 - 02.2023

Job overview

  • Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
  • Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
  • Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
  • Promoted team collaboration through open communication channels and fostering a positive work atmosphere.

Education

California State University Dominguez Hills
Carson

Los Angeles Harbor College

06.2024

AUMT
Gardena, CA

from Phlebotomy
05.2024

Port of Los Angeles High School

06.2022

Skills

  • Customer service
  • Communication skills
  • Sales
  • Organization skills
  • Problem solving
  • Bilingual: Spanish and English
  • Heartsaver CPR AED

Volunteer Experience

  • Providence Little Company of Mary Medical Center- San Pedro, CA 01/31/2024- , Im primarily stationed in the emergency department, my responsibilities encompass a range of supportive duties including the safe discharge of patients, meticulous sanitization of medical equipment, and prompt response to incoming telephone inquiries. I am dedicated to ensuring patient comfort, maintain a well stocked environment with the necessary medical supplies. Additionally, I extend my services to the Admissions department, where i offer a warm welcome to visitors, guiding them to their respective appointments and facilitating a smooth experience within the facility.
  • Port of Los Angeles Boys and Girls Club, San Pedro, CA, 08/2021-03/2022, Helped with daily food distribution to low income neighborhoods and teamed up with leadership to learn the day to day logistical operations. Helped solve local logistical problems with food distribution. Worked with leadership to ensure proper food handling practices were implemented and well understood.
  • Port of Los Angeles Horticulture Class, San Pedro, CA, 08/2021-03/2022, Volunteered in the sales department to test marketing and sales strategies., Volunteered at the farmers market and sold the schools horticulture class plants., Developed new pitches that resulted in increased conversion rates., Used product knowledge to establish credibility and build rapport with customers., Increased brand awareness by helping develop new marketing strategies by leveraging online reviews and word of mouth., Developed sales strategies and consistently increased weekly sales by 20%.


Timeline

Membership Services Representative

YMCA
03.2023 - Current

Cleaning Team Leader

Sanitiset
01.2021 - 02.2023

California State University Dominguez Hills

Los Angeles Harbor College

AUMT

from Phlebotomy

Port of Los Angeles High School

Miroslava Ayala