Elexus Hampton
Hesperia,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Reeds Priority Transportation
11.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Specialty Sales Representative
Target
03.2020 - 06.2024
- Organized successful promotional events that attracted new customers while maintaining existing clientele base loyalty.
- Expanded market share for specialty products through effective communication and negotiation skills.
- Delivered exceptional customer service, resulting in increased repeat business and client satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Operations Manager
Goldies Mini Market
09.2022 - 10.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CA06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
Timeline
Customer Service Representative
Reeds Priority Transportation
11.2023 - Current
Operations Manager
Goldies Mini Market
09.2022 - 10.2023
Specialty Sales Representative
Target
03.2020 - 06.2024
High School Diploma -
San Gorgonio High School
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