MANDEEP KAUR BHULLAR
Charlottetown
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
IO Solutions Contact Center
07.2023 - Current
- Provide world class customer service when handling incoming calls
- Listen to customers, analyze their needs and offer adapted solutions
- Promote Rogers products and services
- Take appropriate action to efficiently resolve issues
- Identify customers need for additional Rogers's products and services
- Take accountability to solve issues from beginning to end
- Meet established productivity objectives
- Handled customer inquiries and suggestions courteously and professionally.
BILLING ANALYST
ALBATRANS
09.2022 - 04.2023
- Analyzing all billing procedures and identifying opportunities for improvement
- Verifying with other departments that orders have been fulfilled
- Preparing, issuing and sending invoices
- Reviewing invoices to ensure billing accuracy
- Reconciling invoices with balance sheet reports and resolving any discrepancies
- Communicating with clients and other departments, resolving issues, and providing clarifications
- Ensuring clients’ billing accounts are set up correctly and according to their requirements
- Maintaining updated records of accounts receivable
- Preparing reports and meeting billing deadlines
- Keep track of account receivable and transactions
- Support monthly and quarterly audits and cleans ups.
IMPORT/EXPORT COORDINATOR
ALBATRANS
02.2022 - 09.2022
- Schedule shipments through freight carriers or via ocean freight or air freight depending on the item destination
- Coordinate with customs agents to ensure that all documentation is in order prior to Shipment
- Communicate with clients on shipping status and resolving any issues that may arise during
- Processed customs declarations and maintained records of customs documents.
- Work with insurance companies to ensure that all shipments are covered for loss or damage during transit
- Maintain records of inventory, sales, and other business operations activities for the Company
- Prepare shipping orders or documentation for international or domestic shipments
- Ensure that all shipments are properly insured and documented for transportation.
- Track shipments and resolve any issues that arise during transit
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
DISPATCH ASSISTANT
GROUPE VERVILLE TRANSPORT
04.2021 - 01.2022
- Tracked changes in computer system to keep records current and accurate
- Managed daily delivery and work schedules to maximize coverage
- Reviewed routes, daily traffic, and weather conditions to adjust plans, meeting daily requirements and service needs
- Answered customer requests with information about product availability, shipping information, and status updates
- Coordinated order processing, pick sheet running, and invoice printing, as well as shift shipping logs and paperwork submissions
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards
ACCOUNTANT ASSISTANT
GRD TRANSPORT
12.2020 - 04.2021
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Balanced reports and batch summaries to submit for approval
- Managed payroll processing and changes for 5 employees
- Produced and distributed invoices and financial documents.
- Answered phone calls regarding financial matters such as payments due.
DISPATCH ASSISTANT
GRD TRANSPORT
10.2020 - 04.2021
- Tracked changes in computer system to keep records current and accurate.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed daily delivery and work schedules to maximize coverage.
- Maintained positive working relationship with fellow staff and management.
Education
Associate of Science - Early Childhood Education - Infant And Toddler
CDI COLLEGE
Montreal, QC06.2022
High School Diploma -
Kendriya Vidyalaya
Bareilly, India04.2019
Skills
- MS word, excel and PowerPoint
- Sales Expertise
- Zenfy(dispatching)
- Schedule coordination
- Coordinating urgent deliveries
- Strong problem solver
- Critical Thinking
- Excel spreadsheets
- L-shipping (system)
- Time management
- Active Listening
Certification
HIGH SCHOOL, K.V.NO 1 JRC BREILLY
Timeline
CUSTOMER SERVICE REPRESENTATIVE
IO Solutions Contact Center
07.2023 - Current
BILLING ANALYST
ALBATRANS
09.2022 - 04.2023
IMPORT/EXPORT COORDINATOR
ALBATRANS
02.2022 - 09.2022
DISPATCH ASSISTANT
GROUPE VERVILLE TRANSPORT
04.2021 - 01.2022
ACCOUNTANT ASSISTANT
GRD TRANSPORT
12.2020 - 04.2021
DISPATCH ASSISTANT
GRD TRANSPORT
10.2020 - 04.2021
Associate of Science - Early Childhood Education - Infant And Toddler
CDI COLLEGE
High School Diploma -
Kendriya Vidyalaya
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