Sunday Olugbenga SALAKO
Regina,SK
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
4
4
years of professional experience
Work History
Volunteer (Interpretation/translation)
Regina Open Door Society
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
CUSTOMER SERVICE REPRESENTATIVE
Alliance Francaise Ikoyi
02.2022 - 12.2023
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Relayed new and relevant information to customers and followed up on promises
CUSTOMER SERVICE REPRESENTATIVE (REMOTE)
First Blends Limited
10.2020 - 01.2022
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Answered inbound calls to greet and assist customers with various needs and questions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Navigated multiple systems to identify source of issue
Education
Some College (No Degree) - FRENCH LANGUAGE - FRENCH
France Education International
ParisBachelor of Arts - FRENCH AND EDUCATION
Obafemi Awolowo University
Ile-Ife, Osun07.2012
Skills
- Brand representation
- Retail marketing
- Service upselling
- CRM software
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Computer Skills
Languages
English
French
Timeline
Volunteer (Interpretation/translation)
Regina Open Door Society
02.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Alliance Francaise Ikoyi
02.2022 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE (REMOTE)
First Blends Limited
10.2020 - 01.2022
Some College (No Degree) - FRENCH LANGUAGE - FRENCH
France Education International
Bachelor of Arts - FRENCH AND EDUCATION
Obafemi Awolowo University
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