Ritika Bhandari
Dartmouth,NS
Summary
Organized, Focused and Motivated employee with good communication and interpersonal skill. I have significant experience in Customer relation and efficient in performing administrative task. Proactive problem-solver, punctual with terrific work ethic. Seeking opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Alorica
07.2024 - 12.2024
- Worked for an online bank based in United States. Managing approximately 40-50 incoming calls per day and Delivering excellent customer support by Provide clear and accurate explanations of bank products, services, and policies.
- Assist customers in managing their accounts, including opening and closing accounts, and troubleshooting account-related issues.
- Process account transactions, such as deposits, withdrawals, transfers, and payments.
- Ensure that all customer interactions are compliant with regulatory requirements, bank policies, and security protocols and report any security breaches or fraud incidents promptly.
- Educate customers on online banking platforms, mobile apps, ATM services, and other digital tools to enhance their banking experience and Providing guidance on how to use banking services efficiently and securely.
- Maintain accurate records of customer interactions, transactions, and feedback in the bank’s customer management systems.
Assistant Store Manager
Starbucks
04.2023 - 04.2024
- Oversaw daily operations, including inventory management, scheduling, and customer service to ensure smooth store operations.
- Lead a team of six cashiers, baristas, and cooks each shift, define workflows, evaluate performance, to facilitate professional growth.
- Collaborate with department managers and sales associates to implement product displays and improve visual merchandising.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Customer Service Associate
Iosolutions
01.2023 - 02.2024
- Promptly responded to inquires and request through call and chat, and provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with product information.
- Processed customer orders and returns in a timely manner, ensuring high customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard by providing exceptional services in handling a high volume approximately 40 to 50 customer interactions via phone, email, and live chat.
- Followed through on all critical inter department escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Post Graduation Degree - International Business Management
College Avalon
Montreal, Canada08-2023
Bachelor of Vocational Studies - Retail Management and IT
Delhi University
Delhi, India07-2021
Skills
- Clear Communication
- Customer Relations
- Reliable and Punctual
- Multitasking and Prioritization
- Data Entry
- Microsoft Office
- Microsoft excel
- Documentation and Recordkeeping
- Willingness to Learn
- Computer proficient
- Training development aptitude
- Customer service
Certification
Dispatch and Freight broker specialist course Rai Dispatch April 2023
- Supervised load tracking and volume shipments using software system.
- Contacted customers with loads and delivery updates.
- Routed freight with related paperwork, drafted bill of ladings and manifests accurately to execute smooth delivery.
Timeline
Customer Care Representative
Alorica
07.2024 - 12.2024
Assistant Store Manager
Starbucks
04.2023 - 04.2024
Customer Service Associate
Iosolutions
01.2023 - 02.2024
Post Graduation Degree - International Business Management
College Avalon
Bachelor of Vocational Studies - Retail Management and IT
Delhi University
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