Emmanuel Ngoma
Department Manager
Cranbrook,BC
Summary
Experienced retail professional with expertise in team leadership, customer service, and inventory and logistics management. Proven ability to drive sales, optimize operations, and maintain a positive work environment. Strong background in bookkeeping, Market Research, information systems and data analytics. Seeking a challenging role to utilize current skills and experience to contribute to the success of a dynamic organization.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
General Merchandise Department Manager
Walmart
2 2024 - Current
- Lead a team of 4 people to deliver exceptional customer service and maintain an organized, well-stocked sales floor
- This role involves coordinating associate activities, executing handheld terminal tasks, ensuring merchandise recovery, and upholding safe and clean environment.
- Addressed customer concerns promptly, providing exceptional service to foster loyalty and repeat business.
- Developed strong relationships with vendors, negotiating favorable terms to maximize profitability.
- Oversaw efficient utilization of available retail space by regularly reviewing floor plans in line with consumer preferences.
- Liaised with senior management on improving departmental procedures that led to smoother operations and elevated productivity levels.
- Increased sales by implementing effective merchandising strategies and attractive product displays.
- Introduced new products based on market research findings resulting in enhanced customer interest and increased store revenues.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Grocery Department Manager
Walmart
09.2023 - 01.2024
- Managed a team, training and making sure they were always working at their best
- Valued their feedback and made sure they had the resources and support they needed to succeed.
- Evaluated market trends to make informed decisions about product selection, pricing strategy, and promotional tactics within the grocery department contextually relevant events or seasons.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
- Managed grocery department operations, ensuring a clean and organized store environment.
- Implemented successful promotional campaigns to increase sales and drive customer engagement.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Led a team of employees, providing ongoing training and development for optimal performance.
- Implemented loss prevention measures throughout the department by conducting routine audits of inventory counts along with reviewing surveillance footage as needed.
Bookkeeper Assistant
LANDGATE MARKETING CONSULTANCY
05.2016 - 12.2022
- Assisted the Accountant in maintaining financial transactions
- Assisted the bookkeeper in preparing and maintaining accounts and records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Reconciled and corrected issues with financial records.
- Maintained and processed invoices, deposits, and money logs.
- Provided support during audits by supplying requested documentation promptly and accurately.
Store Merchandiser
Kmart Australia
12.2013 - 11.2014
- Welcomed customers, helped them locate items, answered their questions, and provided advice or recommendations
- Operated with scanners, cash registers, and scales.
- Analyzed sales data to identify underperforming products or categories, devising targeted merchandising plans for improvement.
- Streamlined inventory management for improved product availability and turnover rates.
- Facilitated efficient merchandise flow from receiving area to sales floor, minimizing delays in product availability for customers.
- Reduced shrinkage levels by consistently monitoring inventory counts and addressing discrepancies in a timely manner.
Education
Certificate - Social Sciences
Stanford University
450 Jane Stanford Way, Stanford, CA 94305, US 06.2024 - 06.2024
Certificate - Computer Science
Alison
Galway, County Galway 05.2022 - 05.2022
High school diploma or GED -
Servite College
134 Cape St, Tuart Hill WA 6060, Australia 02.2008 - 05.2013
Skills
Certification
First Aid Certification, 11/01/23, 11/01/23
Timeline
Certificate - Social Sciences
Stanford University
06.2024 - 06.2024
Grocery Department Manager
Walmart
09.2023 - 01.2024
Certificate - Computer Science
Alison
05.2022 - 05.2022
Bookkeeper Assistant
LANDGATE MARKETING CONSULTANCY
05.2016 - 12.2022
Store Merchandiser
Kmart Australia
12.2013 - 11.2014
High school diploma or GED -
Servite College
02.2008 - 05.2013
General Merchandise Department Manager
Walmart
2 2024 - Current
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