Chen-Ju Chao
Los Angeles,CA
Summary
Driven healthcare professional with a robust background in pharmaceuticals, clinical expertise, and strategic consulting. Possessing a Master's in Healthcare Decision Analysis from USC, with a solid foundation in market research, competitor analysis, and budget modeling. Proven track record in enhancing patient outcomes through comprehensive clinical pharmacy services, reducing rehospitalization rates, and optimizing medication management during critical periods like the Covid pandemic. Proficient in providing insightful strategies for identifying business opportunities, conducting secondary market research, and leading teams through effective collaboration and training initiatives. Strong communicator fluent in Mandarin and English, adept at bridging cultural divides and delivering impactful solutions in diverse settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Graduate Student Consultant
Avalere Health
California
08.2023 - 12.2023
- Conducted extensive secondary market research, generating insights to enhance the client's comprehension of industry trends in Key Opinion Leader (KOL) identification, mapping, and engagement.
- Compiled a comprehensive competitive analysis and market intelligence report, facilitating the identification of valuable business opportunities for the client.
- Provided vital support to the team by meticulously recording meeting minutes and refining project deliverables, ensuring seamless project management and execution.
Graduate Student Consultant
Gilead Sciences
California
05.2023 - 08.2023
- Conducted in-depth secondary market research to facilitate the client's understanding of overseas market trends in CAR-T therapy.
- Developed a comprehensive competitor landscape assessment in CAR-T cell therapy by collecting and analyzing clinical data and coverage policy information, extracting valuable insights.
- Created a robust 5-year budget impact model using Excel, enabling the identification of key business opportunities for the client.
Pharmacist
Tomod's Inc.
Taipei
02.2022 - 07.2022
- Expanded the customer base by 15% through personalized guidance on prescription drugs, over-the-counter (OTC) medications, health supplements, and medication information.
- Increased 25% revenue by conducting OTC drug and Health supplement marketing plan.
- Elevated customer satisfaction by 20% and bolstered employees' customer service skills by conducting targeted training for five team members on pharmaceutical product features and patient interaction techniques.
Pharmacist
Taipei Veterans General Hospital
Taipei
02.2019 - 08.2021
- Improved patient’s health outcomes by educating patient on possible drug interactions, contraindications, and potential side effects
- Provided clinical pharmacy services and verified prescriptions to minimize medical error
- Reduced 10% rehospitalization rate by enhanced patient care through collaborating with physicians and nurses
- Managed medicine storage and inventory for the pediatric department outpatient pharmacy and ensured sufficient vaccines for children during the Covid pandemic for six months
- Led intern training program by creating guides and assessments to enhance pharmaceutical knowledge and evaluating the progress.
Intern
Yeschain Pharma Taiwan Branch
Taipei
07.2016 - 08.2016
- Conducted market research on potential pharmaceutical products
- Executed the marketing plan to promote Lutein products and boosted 20% sales
- Utilized data to develop marketing strategy and leading to 10% sales growth in over-the-counter medication
- Improved 18 % customer satisfaction score by supporting additional clinical services such as diabetes consulting and tobacco cessation counseling.
Education
Master of Science in Healthcare Decision Analysis -
University of Southern California (USC)
Los Angeles, California05.2024
Bachelor of Science in Pharmacy -
China Medical University
Taichung, Taiwan06-2018
Skills
Programming skills: SAS, SQL
Taiwan National Pharmacist License
Certification
- Taiwan National Pharmacist License
- Certificate: Health Care Economics, Harvard Business School Online
Languages
- Mandarin
- English
Timeline
Graduate Student Consultant
Avalere Health
08.2023 - 12.2023
Graduate Student Consultant
Gilead Sciences
05.2023 - 08.2023
Pharmacist
Tomod's Inc.
02.2022 - 07.2022
Pharmacist
Taipei Veterans General Hospital
02.2019 - 08.2021
Intern
Yeschain Pharma Taiwan Branch
07.2016 - 08.2016
Master of Science in Healthcare Decision Analysis -
University of Southern California (USC)
Bachelor of Science in Pharmacy -
China Medical University