Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

BENNY TUYISHIME

Ottawa,Ontario

Overview

13
13
years of professional experience

Work History

Customer Service Representative

National Bank of Canada
01.2023 - Current
  • Assisting customers with accounts opening, closing and maintenance procedures
  • Responding customers inquiries and complaints in a professional and courteous manner
  • Processing transactions such as, deposits, withdraws, and transfers
  • Ensure that all transactions are accurate and comply with the bank policies and procedures
  • Promoting bank products and services to customers
  • Educate customers how to use online banking and mobile banking services
  • Participate in training sessions to stay up to date on bank policies, products and services

Residents Assistant

Extendicare
08.2020 - 04.2022
  • Encourage residents to participate in daily activities (Games, sports, medication, readings,)
  • Help to maintain a good and clean home
  • Supply all PPE needed
  • Screening visitors (Covid 19 screening questions)
  • Ensure staff visitors and residents

E-banking operation officer

Banque Populaire of Rwanda
01.2014 - 09.2018
  • (Kigali)
  • Provide monthly statistics report on Mobile Banking and ATM transactions
  • Paying stakeholders' Bills Ensure that all products are working (Mobile banking, Internet banking, ATM
  • Reverse failed transactions daily Manage customer complaints when needed
  • Process visa debit card adjustments with strict adherence to regulations
  • Process visa chargeback when necessary
  • Assist our personal and business customers on the phone when they get locked out their online banking accounts and need password resets
  • Assist customers to ensure they are using the correct browser for their electronic devices
  • Respond to customer’s emails inquiries received from online banking, pop money, remote deposit capture, and bill pay
  • Provide support to our customers with cash management services such wire transfers, ACH origination,
  • Support electronic banking manager in other duties as assigned and provide back within the electronic banking department as needed

Call center Agent, call center Team Leader

10.2011 - 12.2013
  • Rwanda TIGO Rwanda /,
  • Deliver one-stop customer service via phone Follow up activity arising from customer calls
  • Keep self-updated on products, workflow procedures and ensure full compliance with operational risks and control
  • Build and reinforce the consistency of maintaining the highest level of customer care Solving and escalating all issues of internal and external customer
  • Providing reports to concerned parties when needed From
  • Perform all job functions in a safe and healthful manner abiding by and following all applicable health, safety, and environmental company policies and government legislation/regulations
  • Configuring internet speed profiles and phone features
  • Knowledge of remote desktop connections, file sharing, and other applications associated with remote IT assistance
  • Assign and monitor workflow by ensuring calls are dispatched to the appropriate subcontract
  • Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals

Public relations Officer

Kigali
02.2010 - 10.2011
  • Rwanda DSL
  • Building a positive relationship with stakeholders, media, and public
  • Preparing press releases Developing PR strategies and campaigns Seek opportunities and partnership
  • Prepare and submit Report From.

Education

Diploma - Business Management

Canadian Business College
Toronto, ON

Bachelor - business and Management/Administration (Accounting and Finance

Cavendish University Uganda
2015

Skills

  • Ability to work in a dynamic and multicultural environment
  • Strong analytical and decision-making abilities
  • Well-developed interpersonal, influencing and negotiating skills with strong aptitude for sales
  • Comfortable navigating variation computer software programs and numerous systems while simultaneously engaging with customers
  • Interpersonal and communication skills to ensure customer satisfaction
  • Strategic thought and problem-solving abilities to investigate and provide customer needs-based solutions

Timeline

Customer Service Representative

National Bank of Canada
01.2023 - Current

Residents Assistant

Extendicare
08.2020 - 04.2022

E-banking operation officer

Banque Populaire of Rwanda
01.2014 - 09.2018

Call center Agent, call center Team Leader

10.2011 - 12.2013

Public relations Officer

Kigali
02.2010 - 10.2011

Diploma - Business Management

Canadian Business College

Bachelor - business and Management/Administration (Accounting and Finance

Cavendish University Uganda

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BENNY TUYISHIME