FIDELE NGABIRE
Surrey,BC
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
Work History
Sales Associate
SOLUZIONE SPA PRODUCTS
Langley, British Columbia
10.2021 - 12.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Collaborated with management teams to develop innovative marketing strategies.
Clerk
ADECCO/FRASER HEALTH
Surrey, British Columbia
02.2021 - 01.2022
- Assisted customers with inquiries and complaints in a professional manner.
- Organized and maintained filing systems for confidential documents.
- Answered phones in a courteous manner while providing excellent customer service.
- Provided administrative support such as scheduling appointments or meetings.
- Scanned documents into digital formats ensuring accuracy of content.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
Education
High School Diploma -
Windsor Park Collegiate
Winnipeg, MB07-2017
Skills
- Listening Skills
- Problem-Solving
- Customer Needs Assessment
- Flexible Schedule
- Multi-tasking strength
- Meeting deadlines
- Client Service
- Customer Service
Languages
French
Limited
Swahili
Professional
References
References available upon request.
Timeline
Sales Associate
SOLUZIONE SPA PRODUCTS
10.2021 - 12.2024
Clerk
ADECCO/FRASER HEALTH
02.2021 - 01.2022
High School Diploma -
Windsor Park Collegiate
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