Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Briana Sadykov

Briana Sadykov

Richmond Hill,ON

Summary

Certified Esthetician and Spa Management graduate with nearly 5 years of experience in customer service and sales. Skilled in performing facials, waxing, and retail product recommendations with a focus on client satisfaction and results-driven care. Passionate about skincare, wellness, and building strong client relationships in both treatment and front-desk roles.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Spa Sales Associate

Hand & Stone Massage And Facial Spa
01.2025 - Current
  • Building relationships with customers to encourage repeat business.
  • Educateing clients on proper skincare routine maintenance and guiding them in selecting appropriate home care products.
  • Contributing to efficient spa operations by managing appointment schedules and coordinating staff availability.
  • Promoting spa packages and retail products effectively, increasing sales revenue for the business.
  • Washing, drying and folding towels and linens to keep laundry area and dressing rooms clean and properly stocked.

Assistant Manager

Revitasize
09.2024 - Current
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Esthetician/Front Desk Receptionist

The Humber Spa
09.2024 - 04.2025
  • Providing clients with personalized skincare plans and treatments by performing thorough consultations
  • Focused on delivering high-quality services and building relationships with pre-booked and walk-in guests
  • Experienced with various esthetic services including facials, waxing, body treatments, massages, microdermabrasion, Oxygeneo, chemical peels, etc.
  • Ensuring the highest standards of cleanliness and sanitation in all treatment areas, equipment, and tools to maintain a safe environment for all clients and staff.
  • Expert knowledge of product brands including Dermalogica, Skinceuticals, IS Clinical, L'moor Spa, and Céla

Shift Supervisor

Booster Juice
09.2022 - 06.2024
  • Providing quality beverages and food items
  • Building relationships with new and regular customers
  • Contributing to store goals for increasing sales and improving profits
  • Cashier experience
  • Following health, safety and sanitation guidelines
  • Packaging orders through online orders (Uber Eats, Skip The Dishes, DoorDash, 3rd party orders)
  • Training new hires and guiding them to be successful in their current and future tasks

Shipping Operations Associate

Aritzia/A-OK
10.2023 - 02.2024
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Performed inventory control, such as counting, and stocking merchandise utilizing RF scanner
  • Manually loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality results.

Sales Associate

Groupe Dynamite
06.2021 - 05.2022
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Experience in customer service (fitting rooms, sales floor, phone, cashier, etc.)
  • Managed customer escalations
  • Stock/Inventory experience
  • Established and maintained relationships with new and regular customers
  • Packaged online orders

Medical Receptionist (Co-op)

Friendly Foot & Health Care
09.2020 - 06.2021
  • Created invoices through QuickBooks accounting software
  • Prepared equipment for the examination room
  • Communicated with patients and addressed to needs
  • Always provided friendly customer service
  • Replied to appointment request via email or phone call

Sales Associate

Urban Planet
08.2020 - 06.2021
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Managed customer escalations
  • Stocked inventory
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Contributed to store set-up for grand opening

Education

Business Diploma - Esthetician/Spa Management

Humber College
Toronto, ON
04.2025

High School Diploma -

Westmount Collegiate Institute
Thornhill, ON
06.2022

Skills

  • Customer Service
  • Product Sales
  • Quickbooks, AutoCAD, Microsoft Excel, Microsoft Word, Google Docs, Adobe Photoshop
  • Social Media Content Creation
  • Quick under pressure
  • Shipping and receiving

Languages

English
Native or Bilingual
Russian
Professional Working

Certification

  • Food Handler Certification
  • Smart Serve Ontario - Exp. June 2028
  • CBON Fundamental Infection Control Program - Exp. Nov 2025
  • WHMIS Certification


Timeline

Spa Sales Associate

Hand & Stone Massage And Facial Spa
01.2025 - Current

Assistant Manager

Revitasize
09.2024 - Current

Esthetician/Front Desk Receptionist

The Humber Spa
09.2024 - 04.2025

Shipping Operations Associate

Aritzia/A-OK
10.2023 - 02.2024

Shift Supervisor

Booster Juice
09.2022 - 06.2024

Sales Associate

Groupe Dynamite
06.2021 - 05.2022

Medical Receptionist (Co-op)

Friendly Foot & Health Care
09.2020 - 06.2021

Sales Associate

Urban Planet
08.2020 - 06.2021

High School Diploma -

Westmount Collegiate Institute

Business Diploma - Esthetician/Spa Management

Humber College

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Briana Sadykov