Summary
Overview
Work History
Education
Skills
Timeline
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Wylynn Diwas

Victoria,BC

Summary

Motivated and adaptable professional seeking a challenging position in customer service where I can utilize my communication and problem solving skills to enhance costumer or client satisfaction and contribute to the company's growth. Eager to expand my knowledge and develop my career in a dynamic and client focused environment.

Overview

6
6
years of professional experience

Work History

Dental Assistant

Times Dental
01.2022 - Current
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Enhanced patient rapport by consistently delivering compassionate and professional care.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
  • Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
  • Prepared and sterilized instruments and materials for use by dentists.

Cashier/Cook

A&W
10.2021 - 09.2024
  • Welcomed customers and helped determine their needs.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Food Server

Revera Retirement Living
01.2021 - 09.2022
  • Facilitated team-oriented environment, contributing to positive working atmosphere.
  • Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Provided attentive service and proactively assessed guest needs.

Cashier/Baker

Tim Hortons
08.2019 - 10.2021
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Certified Dental Assitant (First Sem)

Camosun College
Victoria, BC

Financial Advisor

Business College
Victoria, BC

High School Diploma -

Oak Bay
Victoria, BC
06-2018

Skills

  • Treatment room setup
  • Sterilization techniques
  • Professionalism and etiquette
  • Team collaboration
  • Cross-training capabilities
  • Infection control proficiency
  • Sanitation protocols
  • First aid training
  • Continuing education commitment
  • Clinical support
  • Chair-side support
  • Certified in CPR/AED
  • Disinfection and sterilization

Timeline

Dental Assistant

Times Dental
01.2022 - Current

Cashier/Cook

A&W
10.2021 - 09.2024

Food Server

Revera Retirement Living
01.2021 - 09.2022

Cashier/Baker

Tim Hortons
08.2019 - 10.2021

Certified Dental Assitant (First Sem)

Camosun College

Financial Advisor

Business College

High School Diploma -

Oak Bay

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Wylynn Diwas