Sidney William Beda
Montreal,QC
Summary
A results-driven professional with a demonstrated history of optimizing sales operations at Alarm Direct through innovative strategies, consistently exceeding targets by refining cold approach techniques. Experienced in roles demanding management and interpersonal skills, leading to substantial improvements in customer satisfaction. Proficient in Microsoft Excel and skilled in negotiation, consistently delivering measurable results in dynamic environments.
Overview
5
5
years of professional experience
Work History
Fundraising Manager
Public Outreach Fundraising
10.2024 - Current
- Raise awareness about the organization's mission and activities
- Identify new fundraising prospects
- Develop fundraising strategies to achieve the organization's financial targets
- Establish strong connections with external partners
- Lead and mentor a team of fundraising agents to maximize productivity and impact
- Set clear performance goals and provide regular feedback and training
- Coordinate team efforts to ensure a cohesive and strategic approach to fundraising
- Monitor and analyze team performance to identify areas for improvement
- Foster a collaborative and motivating work environment
- Ensure compliance with ethical fundraising practices and organizational policies
Call Center Representative
1-800-GOT-JUNK
06.2023 - 08.2023
- Efficiently managed high call volumes while delivering exceptional customer support and maintaining a professional demeanor.
- Skillfully handled escalated calls, successfully resolving complex issues to ensure consistent client satisfaction.
- Proficiently utilized multiple software systems to navigate calls seamlessly, enhancing efficiency and minimizing customer hold times.
- Improved customer satisfaction by promptly and effectively addressing inquiries and resolving issues.
Sales Associate
Alarm Direct
07.2022 - 09.2022
- Engaged with prospects through door-to-door outreach efforts.
- Addressed customer inquiries by offering detailed information about security systems and phone plans.
- Elevated customer satisfaction through prompt follow-ups and personalized service.
- Improved sales operations by devising new sales strategies, refining cold approach techniques, and maintaining customer follow-up.
- Conducted research to identify sales opportunities and potential leads, surpassing sales targets and boosting profitability.
Volunteer
Chalet Kent
12.2019 - 06.2022
- Supported the coordination of special events and programs.
- Maintained facilities to ensure they were clean, organized, and operational for program activities.
- Contributed to the planning and organization of engaging and smoothly-run events.
- Used strong interpersonal skills to effectively communicate information to others.
- Supported ongoing children's entertainment programs.
- Taught participants how to navigate various DAWs (Digital Audio Workstations) and a music studio.
After-school Tutor
Individual Clients
09.2021 - 05.2022
- Enhanced students' academic performance through personalized tutoring across multiple subjects.
- Aided students in completing homework assignments promptly and comprehensively to ensure thorough understanding of concepts.
- Encouraged a positive approach to learning and studying to bolster self-confidence and mitigate fear of failure.
- Offered targeted homework support using designated curriculum and materials.
Education
BBA - Finance
Université Du Québec À Montréal (UQAM)
07.2024
Certificate - Business Management
HEC MONTREAL
MONTREAL07-2020
Skills
- Financial and operational reporting
- Financial statement analysis
- Data Analysis and Financial Reporting
- Risk Assessment and Management
- Customer Service and Relationship Management
- Sales and Cross-Selling Skills
- Knowledge of Banking Products and Services
- Compliance and Regulatory Knowledge
- Attention to Detail and Accuracy
- Problem-Solving and Critical Thinking
- Communication and Interpersonal Skills
- Team Collaboration and Leadership
- Negotiation Skills
- Time Management and Organizational Skills
- Adaptability and Ability to Work Under Pressure
- Ethical Judgment and Integrity
- Business Development and Networking Skills
- Strategic Planning and Decision-Making
- Basic Understanding of Economic Trends and Financial Markets
- Flexible team player
- Negotiation
- Microsoft Excel
Languages
French
Native or Bilingual
English
Native or Bilingual
Part-Owner of a YNG studio
With the backing of five partners, we inaugurated The YNG Studio in October 2023, leveraging managerial and musical skills honed through our academic backgrounds and experience at Chalet Kent and NBS Studio. Our primary objective was to create a secure space for young individuals to nurture their creativity. Funding for the project was secured by providing services to music professionals, ensuring a consistent revenue stream to meet rental and operational costs. This approach has enabled the studio to achieve self-sufficiency, maintaining financial stability through our established sales targets.
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Timeline
Fundraising Manager
Public Outreach Fundraising
10.2024 - Current
Call Center Representative
1-800-GOT-JUNK
06.2023 - 08.2023
Sales Associate
Alarm Direct
07.2022 - 09.2022
After-school Tutor
Individual Clients
09.2021 - 05.2022
Volunteer
Chalet Kent
12.2019 - 06.2022
BBA - Finance
Université Du Québec À Montréal (UQAM)
Certificate - Business Management
HEC MONTREAL
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