Jay Dhari Sinha
Burnaby,BC
Summary
Hi everyone, I am a international student pursuing a joint major in business and computer science at Simon Fraser University. I have had some experience in the service industry by working as customer service representative and buffet attendant have learned many valuable lessons over this course of journey and eager to learn more Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.. I am a adaptable and agile person who's ready to learn, explore and meet new people.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Openwave Systems
06.2023 - 08.2023
- Investigated and resolved customer concerns related to order inquiries and delivery tracking. Our team increased overall handling efficiency by 3.2%
- Answered inbound calls to handle various concerns, set appointments and close sales. Learned to give personal touch to each customer.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Learned team-building and efficiency as well as improving communication manner and style.
Buffet Attendant
New India Bufffet+Bar & Resturant
10.2022 - 12.2022
- Improved guest comfort and satisfaction through personalized service and support
- Managed 75-100 customers on regular basis.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Learned to use POS system effectively as well as cash register for quick billing.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply
Holistic Lesson Planner
SARTHAK-NGO
07.2021 - 06.2022
- Worked with different volunteers and teachers to design courses and activities for students varying from grade 5 to grade 10.Worked flexible hours across night, weekend and holiday shifts. Demonstrated respect, friendliness and willingness to help wherever needed Demonstrated strong organizational and time management skills while managing multiple projects.
Education
BBA - Business And Computer Science
Simon Fraser University
Burnaby, BC10.2026
High School Diploma -
Amity International School
Gurugram, India 06.2022
Skills
- Microsoft Outlook, Word and Excel
- Teamwork and Collaboration
- POS system use
- File management
- Budgeting
- Database Management
- Vendor Management
- Financial Management
- Strategic planning
- FileMaker Pro
- Cash Register Systems
Timeline
Customer Service Representative
Openwave Systems
06.2023 - 08.2023
Buffet Attendant
New India Bufffet+Bar & Resturant
10.2022 - 12.2022
Holistic Lesson Planner
SARTHAK-NGO
07.2021 - 06.2022
BBA - Business And Computer Science
Simon Fraser University
High School Diploma -
Amity International School
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