Detail-oriented Collections Manager assistent familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving issues.
Overview
7
7
years of professional experience
Work History
Collections Assistant Manager
Digital Federal Credit Union (DCU)
06.2022 - Current
Enhanced collections efficiency by implementing innovative strategies and streamlining processes.
Reduced delinquency rates through proactive communication and negotiation with clients.
Increased staff productivity by providing comprehensive training and ongoing performance evaluations.
Optimized recovery rates with thorough account analysis and risk assessments.
Managed a team of collections agents, ensuring adherence to company policies and federal regulations.
Monitored industry trends to stay abreast of best practices in collections management, driving continuous improvement efforts.
Built strong relationships with external agencies, improving collection efforts on severely delinquent accounts.
Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Supervised staff of collectors, monitoring phone calls and letters.
Researched accounts and completed due diligence to resolve collection problems.
Implemented effective performance metrics to benchmark progress against departmental goals, enabling data-driven decisions for process improvements.
Negotiated settlements with customers while balancing the need for debt recovery against preserving long-term business relationships.
Conducted regular reviews of credit policies and procedures to ensure alignment with organizational objectives.
Coached staff on advanced negotiation techniques, enhancing their ability to secure prompt payments from challenging clients.
Created a positive work environment that recognized employee achievements, contributing to lower turnover rates among collections staff.
Production Manager
Unified2
11.2019 - 05.2022
Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
Reduced waste and material costs by optimizing resource allocation and inventory management.
Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
Implemented quality control system to review products against technical specifications and corporate standards.
Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
Monitored team budgets to keep projects on task and avoid waste.
Reviewed maintenance and repair problems to determine appropriate action for resolution.
Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
Introduced automation and technological advancements to the production floor, leading to increased efficiency and reduced labor costs.
Resolved issues quickly to maintain productivity goals.
Reviewed work for quality and compliance with company standards and design specifications.
Team Lead Trainer
Bralima
01.2017 - 02.2019
Enhanced team performance by implementing effective training strategies and methods.
Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
Collaborated with management to identify skill gaps and create targeted training initiatives.
Streamlined onboarding process for new team members, reducing time-to-productivity ratio.
Established a mentoring program that paired experienced employees with new hires to foster continuous learning and development.
Provided ongoing coaching to team members, fostering a culture of continuous improvement and growth.
Implemented innovative e-learning platforms for remote teams, promoting flexibility and accessibility in training opportunities.
Revamped outdated training materials, ensuring content remained relevant and engaging for learners.
Promoted a culture of continuous learning through the introduction of industry best practices, seminars, and workshops.
Education
CETIFICATE - Computer Science
QUINSIGAMIND COMMUNITY COLLEGE
USA
04.2021
Associate of Science - Computer/Network Electronics Technician
ISTA
KINSHASA
09.2018
Graduate Certificate - MARKET FINANCE AND MANAGEMENT
ECOLE DES FINANCE
KINSHASA CONGO
04.2017
High School Diploma -
ITI-GOMBE
KINSHASA CONGO
07.2014
Skills
empathy and understanding
computer literacy
team leadership abilities
adaptability and flexibility
goal setting
problem-solving aptitude
Financial Information Systems
time management
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Collections Assistant Manager
Digital Federal Credit Union (DCU)
06.2022 - Current
Production Manager
Unified2
11.2019 - 05.2022
Team Lead Trainer
Bralima
01.2017 - 02.2019
CETIFICATE - Computer Science
QUINSIGAMIND COMMUNITY COLLEGE
Associate of Science - Computer/Network Electronics Technician
ISTA
Graduate Certificate - MARKET FINANCE AND MANAGEMENT
ECOLE DES FINANCE
High School Diploma -
ITI-GOMBE
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