Herbert Kamuna
Douglas,Massachusetts
Summary
Detail-oriented Collections Manager assistent familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving issues.
Overview
7
7
years of professional experience
Work History
Collections Assistant Manager
Digital Federal Credit Union (DCU)
06.2022 - Current
- Enhanced collections efficiency by implementing innovative strategies and streamlining processes.
- Reduced delinquency rates through proactive communication and negotiation with clients.
- Increased staff productivity by providing comprehensive training and ongoing performance evaluations.
- Optimized recovery rates with thorough account analysis and risk assessments.
- Managed a team of collections agents, ensuring adherence to company policies and federal regulations.
- Monitored industry trends to stay abreast of best practices in collections management, driving continuous improvement efforts.
- Built strong relationships with external agencies, improving collection efforts on severely delinquent accounts.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Researched accounts and completed due diligence to resolve collection problems.
- Implemented effective performance metrics to benchmark progress against departmental goals, enabling data-driven decisions for process improvements.
- Negotiated settlements with customers while balancing the need for debt recovery against preserving long-term business relationships.
- Conducted regular reviews of credit policies and procedures to ensure alignment with organizational objectives.
- Coached staff on advanced negotiation techniques, enhancing their ability to secure prompt payments from challenging clients.
- Created a positive work environment that recognized employee achievements, contributing to lower turnover rates among collections staff.
Production Manager
Unified2
11.2019 - 05.2022
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Implemented quality control system to review products against technical specifications and corporate standards.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Monitored team budgets to keep projects on task and avoid waste.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Introduced automation and technological advancements to the production floor, leading to increased efficiency and reduced labor costs.
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
Team Lead Trainer
Bralima
01.2017 - 02.2019
- Enhanced team performance by implementing effective training strategies and methods.
- Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Streamlined onboarding process for new team members, reducing time-to-productivity ratio.
- Established a mentoring program that paired experienced employees with new hires to foster continuous learning and development.
- Provided ongoing coaching to team members, fostering a culture of continuous improvement and growth.
- Implemented innovative e-learning platforms for remote teams, promoting flexibility and accessibility in training opportunities.
- Revamped outdated training materials, ensuring content remained relevant and engaging for learners.
- Promoted a culture of continuous learning through the introduction of industry best practices, seminars, and workshops.
Education
CETIFICATE - Computer Science
QUINSIGAMIND COMMUNITY COLLEGE
USA 04.2021
Associate of Science - Computer/Network Electronics Technician
ISTA
KINSHASA09.2018
Graduate Certificate - MARKET FINANCE AND MANAGEMENT
ECOLE DES FINANCE
KINSHASA CONGO04.2017
High School Diploma -
ITI-GOMBE
KINSHASA CONGO07.2014
Skills
- empathy and understanding
- computer literacy
- team leadership abilities
- adaptability and flexibility
- goal setting
- problem-solving aptitude
- Financial Information Systems
- time management
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Collections Assistant Manager
Digital Federal Credit Union (DCU)
06.2022 - Current
Production Manager
Unified2
11.2019 - 05.2022
Team Lead Trainer
Bralima
01.2017 - 02.2019
CETIFICATE - Computer Science
QUINSIGAMIND COMMUNITY COLLEGE
Associate of Science - Computer/Network Electronics Technician
ISTA
Graduate Certificate - MARKET FINANCE AND MANAGEMENT
ECOLE DES FINANCE
High School Diploma -
ITI-GOMBE
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