Ryan Edward Johnston
Vancouver, BC, Canada
Summary
I have 20+ years of experience in customer service, including 16 with TELUS Communications in various departmental roles, including high-value customers, retention, and escalation management. Throughout those years, I achieved success in sales and quality, routinely exceeding targets set by management. As well as concentrating on sales and customer service, I supplemented my role by serving on the Health and Safety Committee and being the team prime for mental health and well-being.
Overview
17
17
years of professional experience
Work History
Letter Carrier
Canada Post
02.2024 - Current
- Efficiently sorted and delivered parcels and letters accurately and in a timely manner.
- Demonstrated strong organizational skills by managing high volumes of mail and packages daily.
- Demonstrated excellent customer service by addressing customers questions and concerns regarding products and services.
Customer Service Representative
TELUS
04.2008 - 08.2023
- Contributed to the establishment and growth of the new department, providing expertise in smart home security solutions.
- Maintained high levels of customer satisfaction by employing innovative strategies to address customer needs and promptly resolve concerns.
- Consistently met and exceeded quality and sales targets, ensuring a positive impact on overall customer satisfaction.
- Functioned as a retention specialist, successfully saving customers from cancellations through proactive engagement and problem resolution.
Education
Certificate - Film
Columbia Academy
Vancouver, BC08-2002
High School Degree -
Mount Baker Secondary
Cranbrook, BC07-2000
Skills
- Excellent customer service skills, attained over 16 years of call center experience with TELUS Communications
- Ability to maintain a positive attitude and calm demeanor during high stress level situations/interactions with customers/team members
- Outstanding verbal and written communication skills
- Ability to type 70 WPM with 99% accuracy
- Adept problem-solving/critical thinking skills
Timeline
Letter Carrier
Canada Post
02.2024 - Current
Customer Service Representative
TELUS
04.2008 - 08.2023
Certificate - Film
Columbia Academy
High School Degree -
Mount Baker Secondary
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