CECILIA AVESTRUZ-NICDAO
Calgary,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Warehouse Prep Commissary
Freshprep Co.
Calgary, Canada
05.2023 - Current
- Clean, cut, portion, measure, weigh, and package a variety of ingredients (vegetables, cheeses, sauces, etc.).
- Use food processing equipment or other provided tools to break down fresh produce.
- Attention to detail
- Ability to work in a cold environment (temperature maintained between 0-10°C)
- Team player with good communication skills
- Basic knowledge of food safety practices
- Collaborate with your team to assemble various food items, including salads, ready-to-eat meals, family-sized kits, and simple side kits.
- Follow spec sheets to ensure accurate ingredient placement in the corresponding containers.
- Adhere to time standards for efficient production.
- Work in a safe manner, following all safety protocols and guidelines.
- Maintain a clean and food-safe production facility.
- Assist in routine cleaning and sanitation tasks.
Dietary Food Server
Aramark Ltd.
Calgary, Canada
01.2019 - 04.2023
- Prepare quality food and baked goods according to a planned menu.
- Verify transactions and maintain accurate meal records.
- Serve food based on meal schedules and department policies.
- Adhere to food safety regulations and maintain a clean work area.
- Handle patient customer service functions (answering phones, taking menu orders, etc.).
- Record patient orders using software.
- Maintain knowledge of therapeutic diets for accurate meal processing.
- Collaborate with doctors, nurses, and the Food & Nutrition team.
- Ensure privacy, safety, and dignity of each customer.
- Adhere to safety and sanitation standards2.
Food Counter Attendant
A & W Restaurant
Calgary, Canada
01.2016 - 01.2018
- Clear and clean tables, trays, and chairs.
- Package take-out food.
- Portion and wrap simple food items.
- Prepare, heat, and finish cooked food items.
- Serve customers at counters or buffet tables.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Managed multiple tasks in high-volume environment.
- Consistently met or exceeded performance goals related to speed of service, order accuracy, and customer satisfaction ratings.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
Food Counter Attendant
Tim Hortons
Calgary, Canada
01.2013 - 01.2015
- Operate cash registers accurately.
- Handle cash transactions, provide change, and issue receipts.
- Provide friendly and efficient service to customers.
- Handle customer complaints or feedback professionally.
- Help with food preparation tasks, such as chopping ingredients, assembling sandwiches, and brewing coffee or tea.
- Follow supervisors’ instructions for food handling and preparation.
- Maintain a clean and organized food counter area.
Adhere to health and safety regulations, including proper handwashing and sanitation practices.
Cashier
Canadian Tire
Calgary, Canada
01.2010 - 12.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Bookkeeper
Halsbury Limited Ltd
Grand Cayman, Cayman Islands
01.2006 - 12.2011
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Maintained and processed invoices, deposits, and money logs.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Identified accounting errors when cross-referencing documents and database information.
- Posted daily receipts and payments in accordance with corporate protocols.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Receptionist
Edgewater Development Ltd
Grand Cayman, Cayman Islands
02.2006 - 07.2010
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Waitress/Busser/Cashier
Calypso Chicken Restaurant
Grand Cayman, Cayman Islands
07.2004 - 02.2006
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Bussed and reset tables to keep dining room and work areas clean.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
Education
Diploma - License Practical Nurse
Columbia College
Calgary, Canada01.2021
Certificate - Basic Accounting
The Immigration Education Society
Calgary, Canada01.2020
Certificate - Health Care Aid
ABM College
Calgary, Canada01.2018
Bachelor of Science - Accountancy
National College of Business And Arts
Quezon City, Philippines03.2001
Skills
- Warehouse equipment maintenance
- Warehouse Safety
- Loading and unloading
- Pallet Jack Handling
- Storage Organization
- Packaging and Labeling
- Environmental awareness
- Self-Motivated and Disciplined
- Problem-Solving
- Material Handling
Timeline
Warehouse Prep Commissary
Freshprep Co.
05.2023 - Current
Dietary Food Server
Aramark Ltd.
01.2019 - 04.2023
Food Counter Attendant
A & W Restaurant
01.2016 - 01.2018
Food Counter Attendant
Tim Hortons
01.2013 - 01.2015
Cashier
Canadian Tire
01.2010 - 12.2012
Receptionist
Edgewater Development Ltd
02.2006 - 07.2010
Bookkeeper
Halsbury Limited Ltd
01.2006 - 12.2011
Waitress/Busser/Cashier
Calypso Chicken Restaurant
07.2004 - 02.2006
Diploma - License Practical Nurse
Columbia College
Certificate - Basic Accounting
The Immigration Education Society
Certificate - Health Care Aid
ABM College
Bachelor of Science - Accountancy
National College of Business And Arts