Viktoriia Ferkaliuk

- Strengthened customer relationships and increased customer engagement by devising and executing an innovative local-targeted social media strategy, propelling the brand to secure a top 5 position within its category in the local market.
- Led groundbreaking initiatives, such as one-click repeat ordering and developing chat-bots for online platforms, resulting in a 50% reduction in the mail manager's workload and enhancing audience growth and engagement.
- Cultivated and managed relationships with social media ambassadors and influencers, contributing to an impressive 35% increase in engagement.
- Successfully oversaw paid social media efforts, delivering an outstanding conversion rate of over 20%.
- Demonstrated exceptional creativity in conceptualizing and briefing video and photo production for a car importer, leading to the creation of one of the top 10 most popular videos on their YouTube channel.
- Proactively stayed up-to-date with the latest digital media developments, consistently enriching knowledge about online marketing for the entire team's benefit.
- Showcased exceptional writing prowess by crafting, editing, and proofreading communications content, including engaging social media posts and impactful digital ads.