Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terry Giritharan

Summary

Experienced and reliable customer service professional with a proven track record in diverse, fast-paced environments. Demonstrates unwavering dedication to resolving customer issues and fostering a positive company image. Thrives in collaborative team settings and when working independently. Possesses exceptional problem-solving skills and a knack for innovative decision-making. Passionate about delivering outstanding customer service and consistently surpassing expectations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Payment Solutions Advisor

Propel Holdings
09.2024 - Current
  • Conduct in-depth consultations with potential and existing clients to assess their payment processing requirements, including transaction volume, payment methods, industry specifics, and desired functionalities.
  • Develop customized payment solutions by tailoring Propel's product suite to fit each client's unique needs, including selecting appropriate payment gateways, merchant accounts, and value-added features.
  • Foster long-term relationships with clients by proactively addressing their concerns, providing ongoing support, and identifying opportunities for further product adoption.
  • Stay updated on relevant payment processing regulations and ensure client compliance with industry standards.
  • Thorough understanding of payment gateway systems, merchant accounts, ACH processing, credit card transactions, and alternative payment methods.
  • Familiarity with APIs, integration methods, and basic technical concepts to facilitate system connectivity.
  • Understanding of financial terms, risk management, and credit assessment principles, especially related to online lending.
  • Excellent communication skills, ability to actively listen to client needs, and provide exceptional customer service.
  • Developed comprehensive strategies for addressing client needs, resulting in improved customer satisfaction.
  • Analyzed client requirements to tailor solutions that met specific business objectives.

Business Economics Professional Lending & Advice Specialist

TD Canada Trust
07.2023 - 08.2024
  • Processing adjudications and credit analysis for customers wanting credit products
  • Profile and Data analysis [Pre-screen, evaluate, authorizes, pre-approval or recommend approval of commercial, real estate, or credit loans]
  • Advise borrowers on financial statuses and methods of payment that involves mortgage loans, collections, consolidation loans and other credit products
  • Flex-bound environment handling Inbound and outbound calls regarding full applications
  • Professional Lending and Advice consultant in regards to mortgages/ secured and unsecured lines of credit and credit cards
  • Strong knowledge of the bank's regulatory and compliance requirements including KYC, privacy regulations and AML
  • Ensure all procedures adhere with company policies
  • Possess comprehensive knowledge of the local market, competitive offers, and economic trends
  • Ensure customer problems are handled appropriately, escalating issues when necessary
  • Offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs
  • Delivering positive client experience consistently by resolving inquiries and offering personalized advice/solutions in a friendly and empathetic manner
  • Proficiency with Microsoft 365(Excel, PowerPoint, Outlook, Word, Teams)

Business Representative, Client Engagement

BG Tours Canada Inc.
11.2021 - 07.2023
  • Assisted customers in booking tours, resolving issues, and answering inquiries through phone, email, and in-person interactions
  • Maintained a high level of customer satisfaction by providing personalized and attentive service, while also ensuring adherence to company policies and procedures
  • Collaborated with other departments, such as sales and operations, to ensure smooth and efficient tour experiences for customers
  • Acted as a liaison between customers and tour guides/drivers, providing timely updates on tour schedules, changes, and any other relevant information
  • Established and maintained relationships with vendors, suppliers, and partners to ensure quality and timely delivery of tour-related products and services
  • Negotiated contracts, pricing, and terms with vendors to maximize profitability and minimize costs for the company
  • Conducted market research and analyzed industry trends to identify potential business opportunities and recommend new products or services to offer
  • Prepared reports and presentations for senior management on business development, financial performance, and other key metrics to inform decision-making and strategy planning

Leadhand/Inventory Management System Associate

Tire Discount Group
09.2018 - 03.2020
  • Examined contents and compared with records, such as manifests, invoices, or orders to verify accuracy of incoming and outgoing shipments
  • Prepared documents, such as work orders, bills of lading, or shipping orders to route materials
  • Responsible for managing the team and keeping all individuals associated with department operations informed of updates and duties
  • Communicated customer requirements, company policies/procedures, ethics philosophy, EEO/AA, safety guidelines and OSHA requirements to company personnel

Project Coordinator/Constructor

Amico Corporation
11.2017 - 08.2018
  • Designed and manufactured a broad range of products for various departments in the health care facility
  • Provided full project leadership and coordinated the internal team from job launch to completion
  • Monitored order status and performed customer service functions for all day-to-day and project orders
  • Processed all order entries, change orders following change order process
  • Coordinated all additional service requests
  • Completed and maintained project schedule/status reports for all projects
  • Analyzed drawings and specifications to estimate required products (quantities, labour and leadtime necessary to build the products) and participated in department meetings to further develop the department objectives

Customer Service Specialist, Sports/Seasonal/Warehouse

Canadian Tire Corporation
02.2016 - 09.2017
  • Responding to customer queries in a timely and accurate way, via phone, email, or chat; Identifying customer needs and helping customers use specific features
  • Maintains merchandise in the department/warehouse and ensures that retail basics are executed efficiently (merchandising, labels, facing, filling holes, locating, picking, cleaning etc.)
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

Banquet Server

Angus Glen Golf Club
09.2014 - 01.2016
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Increased guest satisfaction, professionally addressing and resolving any service-related issues swiftly.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Bachelor of Arts - Business Economics

YORK UNIVERSITY
Toronto, ON

Skills

  • Effective Communication Skills
  • Analytical problem solver
  • Dedicated and self-motivated
  • Effective Time Management
  • Customer-Centric Mindset
  • Performance-Oriented Attitude
  • Effective Team Contributor
  • Active Listener
  • Detail-Oriented Approach
  • Adaptability and Flexibility
  • Empathy and Compassion
  • Optimistic Mindset
  • Technical support
  • Client engagement

Certification

  • Microsoft Office Specialist (MOS) - Microsoft.
  • NICE inContact CXone Agent Certification – NICE inContact.
  • Smart Serve Certified
  • First Aid Certification
  • CPR/AED Certification


Timeline

Payment Solutions Advisor

Propel Holdings
09.2024 - Current

Business Economics Professional Lending & Advice Specialist

TD Canada Trust
07.2023 - 08.2024

Business Representative, Client Engagement

BG Tours Canada Inc.
11.2021 - 07.2023

Leadhand/Inventory Management System Associate

Tire Discount Group
09.2018 - 03.2020

Project Coordinator/Constructor

Amico Corporation
11.2017 - 08.2018

Customer Service Specialist, Sports/Seasonal/Warehouse

Canadian Tire Corporation
02.2016 - 09.2017

Banquet Server

Angus Glen Golf Club
09.2014 - 01.2016

Bachelor of Arts - Business Economics

YORK UNIVERSITY

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Terry Giritharan