Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Panos

Burnaby,BC

Summary

  • Follows established care plans.
  • Provide personal care for our residents including, Bathing, grooming, dressing, assists with meals and oral hygiene and performing other care duties as applicable.
  • Responds to call bells/alarms.
  • Observes and monitors residents progress, symptoms and behavioral changes and reports significant observations.
  • Utilizes mechanical aides such as specialty beds, wheelchairs, and stretchers to transport residents.
  • Aid with lifting and/or transferring of residents by following established lifting/safety techniques.
  • Other duties as assigned by manager.

Overview

8
8
years of professional experience

Work History

Intern

THE NEW VISTA SOCIETY
04.2023 - Current

Client Service Representative

Cash Money
03.2020 - Current
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Trained and supervised junior customer service representatives on best practices to meet organization goals.
  • Prepared contracts and related documentation according to strict standards.
  • Targeted accounts at senior and executive levels and secured funding for future initiatives.
  • Developed advanced product knowledge to share current information while generating and delivering products quotes.
  • Discussed financial options with clients and provided informed suggestions.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Offered competitive commercial banking solutions and retail financing options.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Met with members to understand goals and recommend solutions to fit specific needs.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Created and implemented strategic trading approaches.

Manager on Duty

McDonald's
02.2018 - 01.2020
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Developed detailed plans based on broad guidance and direction.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Achieved results by working with staff to meet established targets.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained employees in essential job functions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Housekeeping Attendant

ServiceMaster
02.2016 - 02.2018
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Returned emptied garbage receptacles to proper locations.

Education

No Degree - Health Care Assistant

DRAKE MEADOX
Vancouver, BC
05.2023

Skills

  • Embedded C
  • Complex Problem-Solving
  • Project Management
  • Team Collaboration
  • Database Management
  • Client Relationships
  • Records Administration
  • Workflow Optimization
  • Interpersonal and Social Skills
  • Strategic Planning
  • Verbal and Written Communication
  • Multitasking and Organization
  • Operations Support

Timeline

Intern

THE NEW VISTA SOCIETY
04.2023 - Current

Client Service Representative

Cash Money
03.2020 - Current

Manager on Duty

McDonald's
02.2018 - 01.2020

Housekeeping Attendant

ServiceMaster
02.2016 - 02.2018

No Degree - Health Care Assistant

DRAKE MEADOX

Similar Profiles

CREATE PROFILE
Michelle Panos