TYREAK FRANCIS
Scarborough
Summary
Motivated professional with a strong background in customer service and hospitality. Skilled in handling customer inquiries, resolving issues, and efficiently managing reservations and payments. Possesses exceptional communication and organizational abilities, coupled with a steadfast dedication to delivering outstanding customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Cottages at the Boat Basin & The Jared Coffin House
04.2023 - 09.2024
- Monitoring / executing daily Check ins and Check outs
- Creating reservations
- Taking and directing phone calls( Spoke with guests internally and externally)
- Provide property overview (description) to new and potential guest
- Communicating room status to housekeeping department
- Room assignment for housekeeping department
- Making room keys
- Settle folio balances
- Handled guest complaints
- Assignment rooms based on guest requests
- Handling clerical task- filing registration cards, reviewing and sending emails, sorting incoming and outgoing mail
- Greeted customers upon arrival and provided assistance with check-in
- Reconciled daily cash drawers and prepared end-of-day reports
- Deposited guests' valuables safely in hotel storage until it is ready to be returned
Housekeeper, Food runner, Server
Lodge at Spruce Peak
- Stocking shelves
- Taking orders
- Making Sales
Street Auditor
Spanish Town Parish Council Municipal Corporation
08.2018 - 09.2018
- Representative of Spanish Town Parish Council Municipal Corporation
- Conduct surveys on registration of barbershop, beauty salons and supermarkets/mini-marts/shops
- Collecting data on billboard, signs and banners
- Conducting questionnaires in surrounding communities that have been affected by natural disasters
Library Aid
Moneague College
12.2019 - 06.2021
- Filing and organizing students documents
- Taking messages and redirecting calls
- Printing documents
- Binding and laminating
- Photocopying
- Book loans
Volunteer
Moneague College Annual Beach Clean up
09.2017 - 09.2017
- Collected garbage and debris found on beaches
Education
Bachelor of Science - Biotechnology Candidate
Centennial College
Morningside Campus04-2027
Associate of Science - Environmental Studies
Moneague College
12.2021
CAPE Unit 1 - Chemistry (III), Biology (II), Caribbean Studies (IV)
Moneague College
12.2019
CAPE Unit 2 - Chemistry (II), Biology (II), Communication Studies (III)
Moneague College
12.2018
CSEC - Mathematics (III)
Moneague College
12.2017
City and Guilds - Mathematics Level 3 (Pass), English level 3 (Merit)
Charlemont High School
12.2016
CSEC - English A (I), Information Technology (II), Chemistry (III), Biology (III), English B (III), Principles of Account (III), Geography (III)
Charlemont High School
12.2016
Skills
- Customer Service
- Time Management
- Conflict Management
- Hospitality best practices
- Safety and security procedures
- Supply Replenishment
- Front Desk Management
- Housekeeping
- Record preparation
- Effective Planning
- File Management
- Inventory Oversight
- Property Management Systems
- Effective Communication
- Teamwork and Collaboration
- Phone and Email Etiquette
Certification
American Red Cross course: Adult and Pediatric First Aid/CPR/AED
Activities
- Member of the Moneague College Entrepreneurship Club (2016-2020)
- Student assistant, Moneague College (2016-2020)
- Junior Achievements Club Assistant Treasurer at Charlemont High School (2015-2016)
- Playing non-competitive Soccer (2013-2014)
Timeline
Front Desk Agent
Cottages at the Boat Basin & The Jared Coffin House
04.2023 - 09.2024
Library Aid
Moneague College
12.2019 - 06.2021
Street Auditor
Spanish Town Parish Council Municipal Corporation
08.2018 - 09.2018
Volunteer
Moneague College Annual Beach Clean up
09.2017 - 09.2017
Housekeeper, Food runner, Server
Lodge at Spruce Peak
Associate of Science - Environmental Studies
Moneague College
CAPE Unit 1 - Chemistry (III), Biology (II), Caribbean Studies (IV)
Moneague College
CAPE Unit 2 - Chemistry (II), Biology (II), Communication Studies (III)
Moneague College
City and Guilds - Mathematics Level 3 (Pass), English level 3 (Merit)
Charlemont High School
CSEC - English A (I), Information Technology (II), Chemistry (III), Biology (III), English B (III), Principles of Account (III), Geography (III)
Charlemont High School
Bachelor of Science - Biotechnology Candidate
Centennial College
CSEC - Mathematics (III)
Moneague College
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