Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shinderpal Kaur

Abbotsford,BC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Skipthedishes
10.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Receptionist

Four Points
08.2019 - 07.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Cashier

Matheson Sweets & Catering
09.2018 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Post-Baccaleurate Diploma - Project Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04.2020

Post-Baccaleurate Diploma - Wireless Network Infrastructure

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05.2019

Degree - Bachelor of Technology

LLRIET
Punjab , India
05.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Computer Proficiency
  • Call center experience
  • Problem Resolution
  • Money handling abilities
  • Conflict Resolution
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing

Languages

English
Full Professional

Timeline

Customer Service Representative

Skipthedishes
10.2019 - Current

Receptionist

Four Points
08.2019 - 07.2020

Cashier

Matheson Sweets & Catering
09.2018 - 01.2019

Post-Baccaleurate Diploma - Project Management

Conestoga College Institute of Technology And Advanced Learning

Post-Baccaleurate Diploma - Wireless Network Infrastructure

Conestoga College Institute of Technology And Advanced Learning

Degree - Bachelor of Technology

LLRIET

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Shinderpal Kaur