Akash Thakur
Edmonton
Summary
Dedicated and results-driven professional with 3+ years of progressive sales and customer service experience. Proven success in achieving sales targets and developing customer relationships. Experienced in Keyholder and Manager-on-Duty roles, with strong skills in staff training and conflict resolution. Seeking to leverage leadership experience and strong customer focus as an Assistant Manager to drive team success and operational excellence.
Overview
4
4
years of professional experience
Work History
Sales Associate / Keyholder / Manager on Duty
OSL Retail Services – Samsung Experience Store
06.2022 - Current
- Oversaw store operations during shifts, including staff supervision, cash handling, and opening/closing procedures.
- Trained and mentored new team members on sales techniques, customer service standards, and company policies.
- Recognized as Customer Service Ambassador for consistently resolving escalated concerns with professionalism.
- Achieved sales targets by utilizing consultative sales techniques and fostering long-term customer relationships.
Sales Associate – Home Theater & Mobile
Best Buy Canada
09.2021 - 01.2022
- Cross-trained across multiple departments to provide flexible support and deliver excellent customer experiences.
- Consistently ranked as a top performer in sales and customer service, earning “Mini Sales Senior” recognition.
- Supported leadership with merchandising, customer service escalations, and maintaining store standards.
Education
High School Diploma -
W.P Wagner School
Edmonton, AB06-2018
Skills
- Team Leadership & Training
- Manager-on-Duty Operations
- Conflict Resolution & Customer Service
- Keyholder Responsibilities (Cash Handling, Open/Close Procedures)
- Merchandising & Inventory Control
- Communication & Interpersonal Skills
- Organization & Cleanliness
- Product Knowledge
Timeline
Sales Associate / Keyholder / Manager on Duty
OSL Retail Services – Samsung Experience Store
06.2022 - Current
Sales Associate – Home Theater & Mobile
Best Buy Canada
09.2021 - 01.2022
High School Diploma -
W.P Wagner School
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