Stephanie Gagnon
Winnipeg,Canada
Summary
Dynamic individual with hands-on experience in exceptional Customer Relations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and proven abilities in civility. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
Receptionist/ Dental Assistant
Dr. Cori McClarty
10.2016 - 01.2025
- Greeted incoming patients and clients professionally and provided friendly, knowledgeable assistance.
- Maintained a comprehensive database of patient health and insurance records.
- Highly empathetic patient relationships and earned reputation for exceptional service standards by both Doctor and patients.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Improved office operations by automating patient correspondence, records and communications.
- Maintained and confirmed appointment scheduler and coordination for both patient and Doctor.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and ensured rooms were stocked accordingly.
- Monitored patient comfort during dental procedures, while maintaining health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
Dental Assistant/Reception (casual)
Riverside Dental Centre
06.2014 - 01.2025
- Greeted incoming patients and clients professionally, providing friendly, knowledgeable assistance.
- Collected and typed patient data into office software while following privacy laws and maintaining high-level accuracy.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Explained treatment procedures and instructed patients on home care guidelines.
Registered Dental Assistant
Markham Dental Centre
03.2014 - 02.2015
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Took dental images following strict patient protection rules, applying lead aprons.
Office Administration, Sales Professional
Dufresne Furniture and Appliances
01.2006 - 01.2010
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Monitored front areas so that questions could be promptly addressed.
- Kept reception area clean and neat to give visitors positive first impression.
- Developed, maintained and utilized diverse client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Maintained current knowledge of evolving changes in marketplace.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to event marketing, sales and brand promotion.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Intra-Oral Dental Assistant Diploma Program -
CDI College
Winnipeg, MB03.2014
Residential Design Program - undefined
Red River College
Winnipeg, MB01.2009
Skills
- Meticulous and organized
- Positive and professional
- Customer/Client relations
- Phone etiquette
- Multitasking and prioritization
- Professional demeanor
Honours And Awards
- Student of the Month Award, CDI College, 07/13
- Student of the Month Award, CDI College, 01/14
Timeline
Receptionist/ Dental Assistant
Dr. Cori McClarty
10.2016 - 01.2025
Dental Assistant/Reception (casual)
Riverside Dental Centre
06.2014 - 01.2025
Registered Dental Assistant
Markham Dental Centre
03.2014 - 02.2015
Office Administration, Sales Professional
Dufresne Furniture and Appliances
01.2006 - 01.2010
Residential Design Program - undefined
Red River College
Intra-Oral Dental Assistant Diploma Program -
CDI College
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