Victoria Folz
Hamilton,Canada
Summary
An experienced, professional individual with a strong focus on customer satisfaction and excellence in operations. Demonstrates strong ability to engage and interact positively with children of all ages. Proficient with Microsoft and can quickly adapt to new techniques and environments. Demonstrates excellent communication skills and a proactive approach to problem solving. A team player who excels in fast paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Grand Wellness Health Centre
Hamilton, Ontario
03.2018 - 10.2024
- Warmly greeted patients and efficiently updated their information, ensuring accuracy and confidentiality
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Office Administrator
Anderson College
Hamilton, ON
03.2023 - 02.2024
- Efficiently processed a wide range of financial documents, ensuring timely and accurate financial operations.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors and provided them with information or assistance as necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Prepared correspondence, reports, memos and other documents using Microsoft Word and Excel.
Parks Laborer
City Of Hamilton
Hamilton, ON
05.2022 - 11.2022
- Diligently maintained park grounds, ensuring a safe and welcoming environment for community members.
- Cleaned restrooms, picnic areas, parking lots, playground equipment, benches, trash receptacles, and other facilities.
- Picked up litter in parks and surrounding areas utilizing hand tools or mechanical devices such as blowers or vacuums.
Camp Counselor
CYO Camp Marydale
Hamilton, Ontario
06.2021 - 09.2021
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
Montessori Assistant
Ancaster Montessori School
Ancaster, Ontario
11.2020 - 06.2021
- Facilitated art projects, games, reading activities, and other stimulating educational experiences for the children.
- Implemented positive discipline techniques to guide children's behavior.
- Followed strict health and safety protocols when preparing snacks or meals for the children.
- Assisted with dressing, toileting needs and personal hygiene tasks as needed.
- Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
- Implemented behavior management strategies when necessary.
- Monitored children during nap time, ensuring a quiet and restful environment.
Education
SSW Diploma - Social Service Worker
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2022
High School Diploma -
Bishop Ryan Catholic Secondary School
Hamilton, ON06.2020
Skills
- Time Management
- Customer Service
- Microsoft Office Suite
- Team Collaboration
- Effective in creating engaging atmosphere for children
- Meticulous and Well Organized
- Multitasking And Prioritization
- Detail Oriented
- Conflict Resolution
- Excellent written and oral communication skills
- Data Entry
- Technical Support
Certification
- WHMIS
- AODA
- First aid and CPR
- Violence And Harassment in the workplace
- Worker health and safety
Volunteering
- Hamilton Cystic Fibrosis Annual Princess Ball
References
References available upon request.
Timeline
Office Administrator
Anderson College
03.2023 - 02.2024
Parks Laborer
City Of Hamilton
05.2022 - 11.2022
Camp Counselor
CYO Camp Marydale
06.2021 - 09.2021
Montessori Assistant
Ancaster Montessori School
11.2020 - 06.2021
Receptionist
Grand Wellness Health Centre
03.2018 - 10.2024
SSW Diploma - Social Service Worker
Mohawk College of Applied Arts And Technology
High School Diploma -
Bishop Ryan Catholic Secondary School
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