Sonam Mishra
London,ON
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
A&W
11.2023 - Current
- Played a key role in launch of a new A&W restaurant in London, as the Assistant Manager, training a team of 22 staff members and ensuring full operational readiness, including managing inventory for initial stock setup, within 3 weeks
- Managed store operations for over 10 months, with a strong focus on inventory management-handling accurate stock ordering, tracking deliveries, and optimizing supply chain processes to ensure consistent product availability
- Developed leadership skills by streamlining communication and decision-making in inventory control, addressing supply issues promptly, and ensuring the store ran smoothly without stock disruptions
- Proficient in inventory and store supply management, continuously analyzing stock levels, refining ordering schedules, and tracking product usage to minimize overstock and shortages while reducing operational costs
Supervisor
A&W
02.2023 - 10.2023
- Resolved customer complaints promptly and effectively to ensure customer satisfaction and maintain service standards
- Managed inventory efficiently by monitoring daily stock levels, reducing waste, and processing invoices accurately
- Optimized shift operations by balancing staff duties and addressing issues to maintain a smooth workflow
Team Leader
A&W
03.2022 - 01.2023
- Effectively manage shift operations by coordinating a team of 5-6 staff members, ensuring each is assigned clear roles
- Monitor performance and provide guidance to team members throughout the shift, addressing any issues promptly
- Ensure exceptional customer satisfaction by overseeing timely order processing, maintaining cleanliness, and promptly resolving any customer concerns or complaints to enhance the overall dining experience
Customer Service Representative
Concentrix
04.2021 - 12.2021
- Assisted customers through calls, emails, and chats in the Amazon process, addressing inquiries and resolving issues
- Provided accurate and detailed information about Amazon products and services to ensure customer satisfaction
- Documented all customer interactions in the system to ensure proper follow-up and resolution tracking
- Collaborated with team members to enhance overall customer service experience and satisfaction
Education
Diploma - Business Management
FANSHAWE COLLEGE
London, Ontario01.2023
Bachelors - Physics Honors
Ramjas College University of Delhi
Delhi01.2020
Skills
- Advanced Microsoft Excel
- Inventory Management
- Customer Service Excellence
- Sales Forecasting & Inventory Management
- Supply Chain Management
- Problem-Solving & Decision-Making
- Order Processing & Fulfillment Systems
Languages
English
Full Professional
Certification
Food Safety Certification, 08/01/23, 08/31/28
Scholastic Achievements
- Named to the Dean's Honor Roll for outstanding performance for three consecutive semesters at Fanshawe College.
- Achieved a GPA of over 3.9 out of 4 for three consecutive semesters at Fanshawe College.
- Received the Best Employee of the Year award for 2022 at A&W.
Timeline
Assistant Manager
A&W
11.2023 - Current
Supervisor
A&W
02.2023 - 10.2023
Team Leader
A&W
03.2022 - 01.2023
Customer Service Representative
Concentrix
04.2021 - 12.2021
Diploma - Business Management
FANSHAWE COLLEGE
Bachelors - Physics Honors
Ramjas College University of Delhi
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