Sonam Mishra
London,ON
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
A&W
London, Canada
11.2023 - Current
- Played a key role in launch of a new A&W restaurant in London, as the Assistant Manager, training a team of 22 staff members and ensuring full operational readiness, including managing inventory for initial stock setup, within 3 weeks
- Managed store operations for over 10 months, with a strong focus on inventory management-handling accurate stock ordering, tracking deliveries, and optimizing supply chain processes to ensure consistent product availability
- Developed leadership skills by streamlining communication and decision-making in inventory control, addressing supply issues promptly, and ensuring the store ran smoothly without stock disruptions
- Proficient in inventory and store supply management, continuously analyzing stock levels, refining ordering schedules, and tracking product usage to minimize overstock and shortages while reducing operational costs
Supervisor
A&W
Dorchester, Canada
02.2023 - 10.2023
- Resolved customer complaints promptly and effectively to ensure customer satisfaction and maintain service standards
- Managed inventory efficiently by monitoring daily stock levels, reducing waste, and processing invoices accurately
- Optimized shift operations by balancing staff duties and addressing issues to maintain a smooth workflow
Team Leader
A&W
Dorchester, Canada
03.2022 - 01.2023
- Effectively manage shift operations by coordinating a team of 5-6 staff members, ensuring each is assigned clear roles
- Monitor performance and provide guidance to team members throughout the shift, addressing any issues promptly
- Ensure exceptional customer satisfaction by overseeing timely order processing, maintaining cleanliness, and promptly resolving any customer concerns or complaints to enhance the overall dining experience
Customer Service Representative
Concentrix
Delhi, India
04.2021 - 12.2021
- Assisted customers through calls, emails, and chats in the Amazon process, addressing inquiries and resolving issues
- Provided accurate and detailed information about Amazon products and services to ensure customer satisfaction
- Documented all customer interactions in the system to ensure proper follow-up and resolution tracking
- Collaborated with team members to enhance overall customer service experience and satisfaction
Education
Diploma - Business Management
FANSHAWE COLLEGE
London, Ontario01.2023
Bachelors - Physics Honors
Ramjas College University of Delhi
Delhi01.2020
Skills
- Advanced Microsoft Excel
- Inventory Management
- Customer Service Excellence
- Sales Forecasting & Inventory Management
- Supply Chain Management
- Problem-Solving & Decision-Making
- Order Processing & Fulfillment Systems
Languages
English
Full Professional
Certification
Food Safety Certification, 08/01/23, 08/31/28
Scholastic Achievements
- Named to the Dean's Honor Roll for outstanding performance for three consecutive semesters at Fanshawe College.
- Achieved a GPA of over 3.9 out of 4 for three consecutive semesters at Fanshawe College.
- Received the Best Employee of the Year award for 2022 at A&W.
Timeline
Assistant Manager
A&W
11.2023 - Current
Supervisor
A&W
02.2023 - 10.2023
Team Leader
A&W
03.2022 - 01.2023
Customer Service Representative
Concentrix
04.2021 - 12.2021
Diploma - Business Management
FANSHAWE COLLEGE
Bachelors - Physics Honors
Ramjas College University of Delhi