Ansh Bhatia
Markham,ON
Summary
Detail-oriented and highly skilled Technical Support Specialist with 3 years of experience providing exceptional customer service and technical support in fast-paced environments. Adept at troubleshooting hardware and software issues, offering clear and effective solutions, and ensuring a high level of customer satisfaction. Proven ability to work collaboratively in a team setting and independently to meet and exceed performance goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Sr. Technical Support Representative
Tech Mahindra
10.2020 - 08.2021
- Provide technical support to end-users via phone, email, and chat, resolving issues related to hardware, software, and network connectivity
- Diagnose and troubleshoot technical problems, escalating complex issues to higher-level support when necessary
- Connect to technicians at sites that are facing issues from the backend servers during their work and resolve at the earliest.
Technical Support Specialist
NTT Data Services
05.2019 - 02.2020
- Assisted customers and company employees with technical inquiries and resolved issues related to products and services internally
- Utilized diagnostic tools and software to identify and address problems quickly
- Utilize tools to maintain Network and configuring LAN, WAN, VLANS for the client
- Maintained up-to-date knowledge of product features, services, and industry trends
- Followed up with customers to ensure complete resolution of issues and satisfaction with support provided
- Maintained the SLA as required with a proven record of increased sales of services and products.
Technical Support Representative
Tech Mahindra
09.2018 - 04.2019
- Provide technical support to end-users via phone, email, and chat, resolving issues related to hardware, software, and network connectivity
- Diagnose and troubleshoot technical problems, escalating complex issues to higher-level support when necessary
- Document support activities and solutions in a knowledge base for future reference
- Collaborate with the trainer to update and modify the knowledge base of the project for other employees to refer
- Collaborate with other team members to improve support processes and customer satisfaction
- Conduct training sessions for new employees on technical procedures and best practices.
Education
Bachelor of Science - technology
DRONACHARYA COLLEGE OF ENGINEERING
Delhi04.2018
Ontario Graduate Certificate - Cyber Security
LAMBTON COLLEGE
Mississauga, ON04.2023
Skills
- Technical Troubleshooting: Proficient in diagnosing and resolving hardware and software issues
- Customer Service:
- Strong communication skills with a focus on providing excellent customer support
- Software Knowledge: Experience with Service Now, Salesforce CRM, VMWare, VPN, VOIP, Remote Resolution
- Technical Documentation: Ability to create and maintain clear and concise documentation
- Problem-Solving: Effective at identifying root causes and implementing solutions
- Time Management: Capable of handling multiple tasks and priorities efficiently
- Tools Proficiency:
- MS Office- Excel, Word, Outlook , Active Directory, Webex, Cisco Meetings
- Incident Management
- Application support
- Network Administration
- Customer Support
- Software Installation
- Remote Support
Accomplishments
- Computer Science Engineering
- Gurugram, Haryana
- Project Experience - MAKE OVER - CMC(TCS-ion) (February 2018 – July 2018)
- This is a website developed to show clients how they can give their home a beautiful MakeOver by contacting us and clearing their thoughts for a complete Home MakeOver
- Security Audit: Acunetix Acuart (April 2022 – July 2022)
- This is a website made for security audits on a required target
- (Capstone Project – Lambton College), Microsoft Technology Associate in Networking Fundamentals
- Spoken tutorial certifications for C
- Spoken tutorial certifications for Java
- Spoken tutorial certifications for MySQL & PHP
- Spoken tutorial certifications for Linux
- IITBOMBAYX certification.
Affiliations
Member of Indian Society for Technical Education (ISTE)
Member of Computer Society of India.
Timeline
Sr. Technical Support Representative
Tech Mahindra
10.2020 - 08.2021
Technical Support Specialist
NTT Data Services
05.2019 - 02.2020
Technical Support Representative
Tech Mahindra
09.2018 - 04.2019
Bachelor of Science - technology
DRONACHARYA COLLEGE OF ENGINEERING
Ontario Graduate Certificate - Cyber Security
LAMBTON COLLEGE
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