JOSHUA AFRIFA APPIAH
Calgary,Alberta
Summary
Dynamic and results-driven professional with a B.Sc. in Computer Science from KNUST, combining expertise in software engineering and automotive service management. Proficient in front-end development, database engineering, and scalable application design utilizing technologies such as Flutter, Firebase, PHP, and JavaScript. Currently serving as a Supervisor and Master Technician at Mr. Lube, leading teams to achieve operational excellence while mentoring technicians to enhance skills. Offers a unique blend of technical acumen, leadership capabilities, and a customer-focused approach to problem-solving, consistently delivering impactful results across diverse industries.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor & Master Technician
Mr. Lube + Tires
Calgary, Alberta
08.2024 - Current
- Mentor and train technicians across upper and lower bay operations.
- Monitored inventory levels, coordinating with suppliers to maintain adequate stock.
- Perform all vehicle maintenance services, including oil, coolant, transmission, differential, and filter changes.
- Certified TIA Tire Technician, skilled in tire installation, rotation, and maintenance.
- Provide excellent customer service, and handle escalated technical issues.
- Supervised daily operations, ensuring compliance with safety standards and service protocols.
- Managed scheduling, optimizing workforce allocation to meet peak service demands.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Front-End & Database Engineer (National Service)
Union Systems Global
11.2023 - 01.2024
- Developed responsive front-end interfaces for financial technology applications.
- Designed and optimized database schemas for efficient data management.
- Integrated APIs and collaborated with backend teams to ensure seamless functionality.
- Conducted testing, debugging, and performance optimization to enhance the user experience.
- Developed and optimized SQL queries to enhance database performance and reliability.
- Collaborated with cross-functional teams to design and implement data models for various applications.
- Utilized ETL tools to extract, transform, and load data into databases effectively.
- Led successful migration projects from legacy systems to modern database platforms while minimizing downtime risks.
Student Intern
Ghana Forestry Commission
09.2022 - 12.2022
- Developed and maintained web applications using HTML, PHP, and JavaScript to support forest management and environmental initiatives.
- Assisted in building and optimizing back-end systems for data management and reporting.
- Conducted user training on the system, and assisted with troubleshooting and debugging.
- Delivered presentations on new software features and updates to internal teams.
Education
Bachelor of Science - Computer Science
Kwame Nkrumah University of Science And Technology (KNUST)
Kumasi, Ghana09-2023
Skills
- Vehicle Maintenance & Diagnostics (Master Technician)
- Automotive fluid service expertise
- Certified tire installation specialist
- Shop operations management
- Web interface development
- Database design and management
- API Integration & Data Flow Management
- Debugging, Testing & Performance Optimization
- Responsive Web & Mobile Application Development
- Version Control (Git/GitHub)
- Problem Solving & Technical Troubleshooting
- Team Leadership & Mentoring
- Customer Service & Communication
- Workflow & Operations Management
- Quality Control & Documentation
- Mentoring technicians
- Schedule development
- Policy enforcement
- Conflict resolution
Certification
TIA Tire Technician Certification
Capstone Project
University Staff Mobile App, Flutter, Firebase, Developed a mobile application for university staff management, allowing for real-time scheduling, notifications, and user authentication., Integrated Firebase for backend services, including authentication, real-time database management, and cloud functions., Deployed the application to test environments and conducted usability testing.
Timeline
Supervisor & Master Technician
Mr. Lube + Tires
08.2024 - Current
Front-End & Database Engineer (National Service)
Union Systems Global
11.2023 - 01.2024
Student Intern
Ghana Forestry Commission
09.2022 - 12.2022
Bachelor of Science - Computer Science
Kwame Nkrumah University of Science And Technology (KNUST)