Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

DO YOUNG KIM

Vancouver,BC

Summary

Friendly customer service professional bringing approximately 3 years of exceptional hospitality experience. Pursuing an opportunity in which to utilize exceptional hospitality industry experience and knowledge.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Kitchen Helper

Gyopara
Vancouver, BC
07.2019 - 10.2019
  • Cleaned and polished the floors in the kitchen space.
  • Assembled ramen order side dishes.
  • Set up workstations with ingredients and tools to optimize productivity.
  • Managed multiple tasks, including assisting in cooking gyoza and fried rice while simultaneously handling dishwashing duties.
  • Contributed to the kitchen's closing procedures.

Barista

Pedro's Granville Island
Vancouver, BC
11.2016 - 03.2017
  • Warmly greeted customers and took orders for coffee drinks, food items, and beverages.
  • Operated cash registers efficiently for seamless customer payment processing.
  • Brewed coffee and tea, maintaining a well-stocked beverage area with paper goods, creamer, and sugar.
  • Prepared a variety of food orders, including sandwiches, salads, and other menu items.

Guest Services Agent

Constant Moofushi Resort Maldives
Moofushi Island, Maldives
11.2015 - 01.2016
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.

Restaurant Busser

Catch 122
Vancouver, BC
03.2015 - 05.2015
  • Helped employees complete required activities during peak periods.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Maintained table setting by removing courses as completed and replenishing utensils.
  • Swept floors and removed garbage from dining area.

Guest Services Agent

Sandman Vancouver Airport
Vancouver, BC
04.2014 - 09.2014
  • Efficiently managed front desk operations, encompassing check-in/check-out procedures, room availability, and guest accounts.
  • Provided exceptional customer service through various channels, including in-person, phone, and email.
  • Processed payments, handled cash and credit card transactions, and managed group reservations.
  • Responded to inquiries and room requests promptly, managing the switchboard with efficiency.
  • Ensured a well-stocked front desk area and maintained supplies.
  • Collaborated with housekeeping and maintenance to promptly address room and building issues.

Front Office and Rooms Department (Intern)

Swissôtel Nai Lert Park
Bangkok, Thailand
06.2011 - 11.2011
  • Welcomed and registered hotel guests, assigning rooms and providing luggage assistance.
  • Collaborated for seamless front desk operations, overseeing room reservations and updates.
  • Conducted pre-check-in room inspections, ensuring adherence to quality standards.
  • Assisted housekeeping with room turnover and cleaning schedules.
  • Guided guests regarding hotel facilities and services.
  • Oversaw the Business Centre for conferences, providing business services.
  • Ensured guest satisfaction at the Executive Lounge.
  • Performed ad hoc duties supporting overall front desk operations.

F&B and Rooms Department (Intern)

Banyan Tree Bangkok
Bangkok, Thailand
12.2009 - 05.2010
  • Maintained cleanliness and safety in lobbies, guest rooms, and dining areas.
  • Checked and replenished inventory to ensure an adequate supply of cleaning products.
  • Assisted in food and beverage service, accurately handling cash transactions.
  • Collaborated with kitchen staff to ensure timely delivery of special orders.
  • Provided assistance to colleagues during peak business hours.
  • Supported bartenders and baristas in restocking ingredients and preparing beverages.
  • Offered excellent service as an Assistant Waiter, running food and attending to guest needs.
  • Conducted inspections of rooms and facilities, upholding high cleanliness standards.
  • Managed inventory and coordinated with the kitchen staff for special orders.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.

Education

Bachelor of Arts - Hospitality Management

Glion Institute of Higher Education
Switzerland
12.2012

Skills

  • MS Office Suite Word Excel PowerPoint
  • OPERA Property Management Solutions
  • MAESTRO Property Management Solutions
  • MICROS Point of Sale System
  • Mac and Windows Operating System
  • Photoshop (CG Software)
  • Clip Studio Paint (Painting Software)
  • Arts and Animation

Affiliations

  • Freelance Artist
  • Freelance Translator

Certification

  • Standard First Aid CPR
  • WorldHost: Customers with Disabilities
  • Workplace Hazardous Materials Information System
  • Food Safe
  • Serving It Right
  • Blaser Café Barista Basic

Languages

English
Native/ Bilingual
Korean
Native/ Bilingual
Japanese
Professional

References

References available upon request.

Timeline

Kitchen Helper

Gyopara
07.2019 - 10.2019

Barista

Pedro's Granville Island
11.2016 - 03.2017

Guest Services Agent

Constant Moofushi Resort Maldives
11.2015 - 01.2016

Restaurant Busser

Catch 122
03.2015 - 05.2015

Guest Services Agent

Sandman Vancouver Airport
04.2014 - 09.2014

Front Office and Rooms Department (Intern)

Swissôtel Nai Lert Park
06.2011 - 11.2011

F&B and Rooms Department (Intern)

Banyan Tree Bangkok
12.2009 - 05.2010

Bachelor of Arts - Hospitality Management

Glion Institute of Higher Education

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